New threads

[Beenherebefore]

More and more I'm seeing threads marked as new when they are several days old and I know that I have already read them.

I presume that somebody has decided that some threads are located in the wrong section of the Community.

Surely if threads are being moved to different sections it shouldn't trigger a new thread indicator ?

For example :

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Returned-upgraded-phone/m-p/1064321

[MercedesS]

Let's be positive and find a solution for everyone, ok? If we could change the order of the listed topics and therefore see "the old unread Posts on top", it will work for everyone?

[MI5]

Yes as that is how it used to be.

[MercedesS]

Perfect! Thanks!!!! reporting to Lithium right now 

[jonsie]

Tell them to pull their finger out. It's been 6 months around the same time I was hospitalised!

[MercedesS]

---

@jonsie wrote:
Tell them to pull their finger out. It's been 6 months around the same time I was hospitalised!

---

Sorry @jonsie but it was us thinking it was fixed. I guess we didn't understand correctly what you guys wanted or expected. They've fixed what we've reported. 

[Beenherebefore]

---

@MercedesS wrote:

They've fixed what we've reported. 

---

Which was what ?.........I don't understand 

[Cleoriff]

---

@Beenherebefore wrote:

---

@MercedesS wrote:

They've fixed what we've reported. 

---

Which was what ?.........I don't understand 

---

Not sure what was fixed then @MercedesS......because this particular issue has NOT been fixed since it was reported way back in February .....

Anyway... apologies for my intermittent responses I am 'out and about' and unable to access my mobile as often as I want to....

[MercedesS]

Sorry, back! What we reported was that the "unread comments" linked to the end of the page and not to the last comment. But that is fixed.

Now, we have reported that the community will like to see the list of post in a different order: 1st, "the last unread" - right now the order is confusing because the new unread ones are on the top.

I hope it makes sense. Please let me know if you want us to report something different. 

[jonsie]

Sorry @MercedesS but that isn't fixed. We click on unread posts and it still takes us to the very last comment and not the last unread comment whereby 6 people could have posted since you last looked at the thread. Same as a new thread posted, we get to see the last post rather than the OPs opening post. 

[MercedesS]

Hello @jonsie, 

That is because of the order. Check this example: top "new unread" (10:44) and then the "old unread" ones (10:30).

If you click on the top one it will always go to the end of the topic. But I understood that is not how we will like it to be, right? I am getting confused