Network Unlock request

[anticpated]

So to cut a long story short, I requested a network unlock code for my LG handset.

In the supplied instructions, it says I must use the Original SIM however after typing the relevant code it says, all the lock options are disabled and I can only dismiss it.

I watched a video where it shows you them placing a secondary SIM (another network) into the handset instead where it then requests you type in the code. Something at the back of my head is telling me this makes sense. I can't remember what I did with my Samsung Galaxy S2 although I think I swapped it for an Orange SIM, typed the code and reset it.

Have I been sold a one trick pony? Or shall I wait till I get another MicroSIM and try it like in the second video. TBH I can't be bothered talking to O2 customer support.

[MI5]

This thread is already solved - Only the OP can do that and as you tagged on to another post you won't see that option.

[Anonymous]

Thank you @MI5

[Anonymous]

@MI5 Thank you

[Anonymous]

Well spotted MI5. Appreciate that

[captainprice]

Thanks for that MI5 been on my laptop xbox and mobile trying to mark the post solved, thanks to 1 and all for your remarks

[Anonymous]

Your most welcome

Don't Worry too much about kudo's etc right now.

Just glad your sorted.

[Faithfull]

So...am I guessing this right that if you buy a pay monthly phone from O2 it comes automatically unlocked? It's just when I go to the unlock screen I cannot enter a code it just says "this phone is permanently locked and cannot be unlocked". The phone is an Lg G2 and brand new.

[jonsie]

Phone supplied by O2 are normally locked to the network.

To get the phone unlocked so as to use another network sim is to fill in the Unlock Phone form and you should get the unlock code emailed to you.

You then insert another network sim card and you should then be prompted to enter the code supplied by O2.

Have you tried another network sim to check if it is unlocked?

[viridis]

@Faithfull that message is the message that is displayed when a sim unlock code has been entered incorrectly 5 or 10 times(varies on allowed attempts). It has been hard locked to the network.

[Faithfull]

The phone is brand new so i dont see how that could be viridis. I will try using another sim card.