Network Provider Voicemail Notification Stuck on iPhone

[Decoyaudio]

I had an issue recently after O2 upgraded my tariff where the “Network Provider Voicemail” notification appeared on my phone and couldn’t be cleared. After 6 support calls with both Apple and O2 I eventually found a solution myself so posting it here in case others find it useful.

In summary, you need to dial 901 and switch your notification method to SMS then switch it back again.

Step by step:

Dial 901

Press *
Press 5

Press 1

Hang up

Dial 901 again

Press *
Press 5

Press 3

Hang up

This worked for me, your mileage may vary ✌️

[Oxonian]

Thank you for sharing that @Decoyaudio and a warm welcome to this O2 customer to customer community. 👍 

[Bradstwin]

Had same issue and now solved - thank you 

[Defender_Bob]

This solution worked for me. Thanks for sharing.

[Bambino]

@Dave-O2 Do you want to consider putting the solution provided by @Decoyaudio into the list of guides?

[Dave-O2]

Good idea @Bambino 

Nice work @Decoyaudio, I've added this to my to-do list and will draft a Voicemail Notification Stuck guide shortly 👍

[Cleoriff]

Thanks for that fix @Decoyaudio. It should help many people. Well done. 

[Dave-O2]

Good morning,

The below guide has now been created and has also been added to the index.

Tagging @Cleoriff @Bambino @MI5, @pgn, @jonsie, @gmarkj, @madasaf1sh, @Enlli, @Oxonian, @TallTrees for visability.

Guide: How to fix stuck voicemail notification 

Thanks again @Decoyaudio 👍

[Oxonian]

Thank you @Dave-O2 ! 👍