Network Issues - Missed shift

Alistair101 · ‎06-12-2018

Hi O2,

Unfortunately due to today’s network issues I was unable to fulfill my deliveroo shift, resulting in a loss of earnings.

As a student this is a substantial amount of money for me with possible reprocussions.

Will I be compensated / credit for a loss of earnings?

Thank you

Anonymous · ‎06-12-2018

@Alistair101 No you won’t be compensated & it’s not O2’s fault you missed a shift

Cleoriff · ‎06-12-2018

@Alistair101 wrote:
Hi O2,

Unfortunately due to today’s network issues I was unable to fulfill my deliveroo shift, resulting in a loss of earnings.

As a student this is a substantial amount of money for me with possible reprocussions.

Will I be compensated / credit for a loss of earnings?

Thank you

This isn't O2 you are talking to, its a community forum. All services are being restored now so I doubt you will get anything for 1 day https://status.o2.co.uk/

Veritas Numquam Perit

Bambino · ‎06-12-2018

@Alistair101 This is not O2. Chances of you receiving any considerable compensation are slim. 32 million customers lost service today, which is now partially back up. https://status.o2.co.uk/

I DO NOT WORK FOR O2

gmarkj · ‎06-12-2018

You can ask but there is no guarantee...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎06-12-2018

Are you on a business contract if using your phone for business purposes?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎06-12-2018

Nope, and as your are using a personal contract for business purposes, you might be found in breach of contract yourself. (I think you are classed as self employed) and owe can terminate your contract and still charge you for the contract term....

Also as deliveroo cant guarantee you work, as its zero hours and gig then you cant determine if you would or wouldnt have made any money and nor can deliveroo

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

DanielPA · ‎07-12-2018

Thanks for reporting issues with the network. As others have mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback.

Thanks,

The community team.