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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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Insurance

Hey all.Let's start by saying, I never complain. I usually can't be a###d.So that should tell you all about how I'm really feeling about this.I've been with O2 for a very long time, over ten years. Had insurance all that time because more than once i...

Hasting_s by Level 1: Joiner
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  • 14 replies
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O2 website Header page change - feedback needed

Yesterday I noticed a change in the O2 community header (home page) whilst using my laptop It happened half way through the day. Luckily I was able to take a snip of what it used to look like as I had a tab open from when I first logged on This is ho...

O2 top header 1.PNG O2 top header 2.PNG
Cleoriff by Level 94: Supreme
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O2 and my credit file

I have a sim only contract. Been hat way since returning to O2 back in Jan this year.At the time of taking out my contract, I was told that a credit search would be performed (and possibly again around June when I changed contracts, but still sim onl...

Anonymous by Not applicable
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Great Rates, thank you O2

Just had my new bill today & it's is 'normal' including my last O2 Community Reward appliedReason I'm delighted is in this last month I've had to call a government 0345 number ... = ... 2 x 15 minute call waiting plus a dropped call or I could have i...

Anonymous by Not applicable
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  • 4 replies
  • 1 kudos

Using a tablet - see post

Hi its me again. I'm the older lady who is partially hearing (Olisph ? :-} ) . Ive hit a problem which I hope someone can help with . I used PCs for about 15 yrs before retirement. Retirement means you often lose the means of gaining info on new deve...

Jenny105 by Level 15: Gaining a Reputation
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Live chat record

I contacted O2 on the 25th august thought my problem was resolved as they said they would credit my account and change my tarrif to what j signed up for and today I have been incorrectly billed and the credit I was promised was not applied. I also as...

Anonymous by Not applicable
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  • 4 replies
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O2 Dongle webpages

I recently took out an O2 Dongle contract on top of my existing Mobile phone contract as I am using my laptop away from home a lot. (I do not have any form of Smart phone and do not use the internet through my mobile.) Two frustrations: 1. Whenever I...

PaddyB24 by Level 1: Joiner
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  • 7 replies
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Mobile Diconnected

I recently went from doing temp work to going into full time employment which meant there would be a period of time when I would not be paid. I went onto O2 chat a month ago and changed the payment date I have a copy of the chat. I recently started t...

Anonymous by Not applicable
  • 1751 Views
  • 5 replies
  • 0 kudos