General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Old rabbits would like to ask questions but are too afraid, but in the haze of Christmas here goes?

Old reabbits often get caught in the light of the headlights - if theyd known a thing or 2 they would nt get into that mess. So here goes -WHAT SOME OLD RABBITS with no bunnies at home WOULD LIKE TO ASK AND are afraid to ask -OTHER OLD BUCKS and DOES...

Received an Email bill but was told. “You don't have any products or services.”

I received an Email from O2 that purported to be my bill so I attempted to access it and received the following reply, “You don't have any products or services in this My O2 account.” I must have some products or services or why was I sent an O2 comm...

O2 shops open boxing Day??

Will any O2 stores be open tomorrow boxing day ??

OnePlus 5T

I have been with O2 for over 10 years and I have been satisfied with the service I have received until recently. I currently have an O2 simplicity contract that I am happy with and I needed to purchase a new phone. After trying to purchase the OnePlu...

Changes to the forum to tackle spam!

Hi Everyone,As with any forum, we have to tackle the issue of spam. While we have a team of moderators that look after spam removal, there are times where spam stays around longer than we'd like.We know that spam makes the place look untidy and doesn...

Why does Unlocking iphone take so long?

So i have sent the form on the app to unlock the form. It would seem like this should be a totally auomated process yet i'm getting told it takes 72 hours? do O2 use carrier pigeons to send the request? or is a decision to make it slow to try and put...

O2 shop

Called in to local O2 shop yesterday, Wanted to buy a Samsung J3 2017 for £129.99.As there were none in stock the assistants ordered a blue one for me as there were only 3 of these phoes due to come into store the next day. Today. An appointment was ...

iPhones slowed down by Apple🍏

This made interesting reading especially this bit :Poole says: “This fix will also cause users to think, ‘my phone is slow so I should replace it’ not, ‘my phone is slow so I should replace its battery’.Apple reduces speed of iPhones as batteries wea...

O2 Insurance (Extremely Impressed)

Having recently dropped my phone (the screen smashed and turned purple) I turned to O2 Insurance to help repair my phone. Initially I read through the many reviews and comments about O2 Insure and was absoloutley terrified to use the service. My expe...

O2 Billing & Payment Service

Hey, Peeps I paid my Bill(s) last month early and O2 was well than more than happy to take my money thought and this months Bill(s) came and I am being told I am a month behind. I thought to myself how is this even possible when I know it has been Pa...