Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
1) Don't use the o2 live chat. It's advisors are full of copy/pasted information and are of no use if you want a real conversation. Pick up the phone and you'll get further!! Don't demand though, remember, no one gives discounts to rude people. 2) Wh...
I've been on an expired pay monthly contract paying £16 per month for 1GB data for some time. I recently did o2 live chat to enquire about changing my tariff to get more data. It was suggested that I change my tariff to £21 per month for 2GB. It soun...
So today I go into an O2 store to take advantage of the free upgrade after a year so I choose my new phone and contract they then want to look at my old phone to "value" it this phone has had a screen protector and case since I got it.... They come b...
WE ORDERED TWO PHONES A FEW DAYS APART. AN IPHONE 6S AND AN IPHONE 8PLUS.THE FIRST ARRIVED NO PROBLEM COMPLETE WITH SIM CARD. WE SET ABOUT ARRANGING TO HAVE THE PAC NUMBER PORTED OVER FROM GIFFGAFF.IT WAS A FEW DAYS LATER WHEN WE ORDERED THE IPHONE 8...
It's that time of year again where we all start looking for Christmas gifts and maybe even new tech treats for ourselves too. O2's Christmas promotions have gone live today, full details on the website here https://www.o2.co.uk/christmas Looks like t...
Why bother offering same-day delivery and choosing a timeslot that day then sit like a fool waiting and looking like an idiot infront of family when your not going to bother O2 just rip me off on delivery cost for next day well I'm sat here next day ...
I had a replacement phone come on Friday to a neighbor (a new one) now that neighbor is denying she had a parcel delivered. After ringing twice a day both dpd and o2 insurance. I was told that I would be entitled to a new phone with no payment of the...
I recently received a text apparently from O2, saying that I had been whizzing throiugh my data, and providing a link to Get the lowdown. I had in fact used very little data and this was a scam to get me to follow the link. Coincidently I had last mo...
I think this company is highly inconsiderate, to cut off my lines and expect me to make a call to customer service in order to pay my bill is a joke, how can I get through to customer service when my line has been cut off. The constantly harass me wh...
Totally regretting coming over to O2. I took out a contract with them for a J5 2016 dual SIM a few months a back.1st phone come with a crack in the screen, no problem O2 replacement next day.Next day new phone all good but not dual SIM so call them t...
