27-11-2023 14:22
What is the point of this new MyO2 "Notifications" section?
It correctly shows that, as I cannot access my previous bills yet on the new platform, my request for a copy of a bill (twice!) shows in the new GUI, but nothing appears in my mail (no, not even in my SPAM folder, as the agents encouraged me to check!)?
Also clicking "show e-mail" near the top of the notification results in:
And *still* now copy of the bill, neither from the Virtual Assistant route on Saturday or the Social Media attempt, started Friday, acknowledged early Sunday morning, and "bill e-mailed now£ promised on Sunday at about 8pm.
27-11-2023 14:35
A bit of a mish mash but it will probably be a big improvement once all the bugs have been eliminated
27-11-2023 14:43
27-11-2023 14:43
Devs building features that then backend teams have only half been built, but they have put into production..
Never trust a Dev to a job right
27-11-2023 16:56
Thanks for flagging @pgn
I'll ensure your comments are fed back to the relevant team 👍
27-11-2023 23:39 - edited 27-11-2023 23:39
27-11-2023 23:39 - edited 27-11-2023 23:39
@Dave-O2 - Thank you. At 15:26 today, this came back on my Twitter query opened on Friday, responded to only on Sunday, and which promised that my Nov and Oct bills would be e-mailed forthwith "check your spam folder..." (I have, no sign of a copy bill anywhere, just a credit for my Forum Award for Nov on 21-Nov...)
So as my next bill is due 01-Dec, we shall see if all comes up roses after that 🤞
28-11-2023 10:06
28-11-2023 10:06
Did it come up smelling of Roses then
28-11-2023 10:39
28-11-2023 10:39
@Pipstop78 wrote:Did it come up smelling of Roses then
Given 01-Dec is next Friday, my TARDIS has yet to land then, @Pipstop78 😆
28-11-2023 11:17
28-11-2023 11:17
Mine works fine (smug mode)
28-11-2023 11:25
28-11-2023 11:25
28-11-2023 11:28 - edited 28-11-2023 11:28
28-11-2023 11:28 - edited 28-11-2023 11:28