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MyO2 New Features "Notifications" post 360 migration

pgn
Level 74: Whizz kid
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What is the point of this new MyO2 "Notifications" section?

pgn_1-1701094346445.png

 

pgn_0-1701094258975.png

 

It correctly shows that, as I cannot access my previous bills yet on the new platform, my request for a copy of a bill (twice!) shows in the new GUI, but nothing appears in my mail (no, not even in my SPAM folder, as the agents encouraged me to check!)?

 

Also clicking "show e-mail" near the top of the notification results in:

pgn_2-1701094847031.png

 

And *still* now copy of the bill, neither from the Virtual Assistant route on Saturday or the Social Media attempt, started Friday, acknowledged early Sunday morning, and "bill e-mailed now£ promised on Sunday at about 8pm.

 

@ColinO2 or @Dave-O2?

 

 

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jonsie
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A bit of a mish mash but it will probably be a big improvement once all the bugs have been eliminated

 

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madasaf1sh
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Devs building features that then backend teams have only half been built, but they have put into production.. 

Never trust a Dev to a job right tongue 

--
This is a customer to customer forum, and there is no o2 support on here, and we do not have access to any personal or account information,

We are all customers like you and I don't work for o2,
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Dave-O2
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Thanks for flagging @pgn 

 

I'll ensure your comments are fed back to the relevant team 👍

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pgn
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@Dave-O2 - Thank you. At 15:26 today, this came back on my Twitter query opened on Friday, responded to only on Sunday, and which promised that my Nov and Oct bills would be e-mailed forthwith "check your spam folder..." (I have, no sign of a copy bill anywhere, just a credit for my Forum Award for Nov on 21-Nov...)

Screenshot_20231127-233331.png

 So as my next bill is due 01-Dec, we shall see if all comes up roses after that 🤞

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Pipstop78
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Did it come up smelling of Roses then 

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pgn
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@Pipstop78 wrote:

Did it come up smelling of Roses then 


Given 01-Dec is next Friday, my TARDIS has yet to land then, @Pipstop78 😆

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Enlli
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Mine works fine (smug mode)

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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jonsie
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pgn
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@Enlli wrote:

Mine works fine (smug mode)

1000009405.gif

😖🤣

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