My o2 App issue

on 07-12-2015 11:37
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on 07-12-2015 11:37
Hi I had my number transferred over from giffgaff and ever since my 02 app and online profile arent showing remaining data - live chat advisor said it would get resolved but that hasnt been the case - any advice?
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07-12-2015 11:41 - edited 07-12-2015 11:42
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07-12-2015 11:41 - edited 07-12-2015 11:42
Have you tried deleting the app and reinstalling it?
If it's an account based issue then ring CS and speak to someone http://www.o2.co.uk/contactus
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07-12-2015 11:41 - edited 07-12-2015 11:42
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07-12-2015 11:41 - edited 07-12-2015 11:42
Have you tried deleting the app and reinstalling it?
If it's an account based issue then ring CS and speak to someone http://www.o2.co.uk/contactus
Veritas Numquam Perit
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on 07-12-2015 11:44
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on 07-12-2015 11:44
How long since you transferred your number? It can take up to a week for your giffgaff number to re register as an o2 number on the systems.
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on 07-12-2015 11:58
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on 07-12-2015 11:58
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 07-12-2015 12:21
number transffered on friday and after that the data hasnt been showing might give custoemr service a call now
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on 07-12-2015 12:54
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on 07-12-2015 12:54
@Anonymous wrote:number transffered on friday and after that the data hasnt been showing might give custoemr service a call now
Ok but I think it's just a timescale issue.
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on 07-12-2015 13:01
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on 07-12-2015 13:01
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 07-12-2015 15:20

