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My data not being shown on the App

Simon_W2
Level 1: Joiner
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on ‎11-08-2025 00:07

on ‎11-08-2025 00:07

I have just recently paid up my device plan and switched to a sim only contract. 
Since I have done this on the app keep saying, “something went wrong, we can’t display your usage”, now do I have to contact CS or wait till my new bill is generated?

Thanks in advance. 

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MI5
Level 94: Supreme
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on ‎11-08-2025 00:20

on ‎11-08-2025 00:20

@Simon_W2 

Best to wait for the next bill then if no change, contact O2.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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