Re: More Forum Issues? - Page 5

Cleoriff · ‎09-11-2015

I have been away for the weekend and I did have my phone and tablet with me. Access to the forum was slow and full of issues. Back home now and using PC and these problems still remain ...

* Taking ages to accept my login details

* Moving from tab to tab painfully slow

* Timing out before you are able to post

* Worse than that....typing a reply to someone with loads of relevant links..and connection times out again!

(Not even sure this will post if honest)

* Posting pictures is problematic

*I just attempted to post a reply to a new topic. pressed 'post' and I was directed to login again

Veritas Numquam Perit

jonsie · ‎13-11-2015

Now working ok mobile but have rebooted the tablet 3 times....uninstall you think?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎13-11-2015

Not sure if it will help but if you've tried everything else......?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎13-11-2015

It's the same on ff and chrome and the stock browser. ...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎13-11-2015

Would sound more like an issue with your login then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎13-11-2015

Seems so. ...

Help @toby?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

jonsie · ‎13-11-2015

Strange that is ok on the mobile though. ....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

jonsie · ‎13-11-2015

Or maybe they don't like the videos

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎13-11-2015

One other thing I have noticed is the forum now goes back to timing you out if 'idle' for about 30 minutes.

Not happy about that ....particularly as @Toby had changed the settings to leave us logged in for as long as we were were online.....

On Monday I was replying to a question ...I had to log in again before it would post

Veritas Numquam Perit

jonsie · ‎13-11-2015

Well something had definitely changed for me.

As a separate issue, I was able to edit after 3 hours the other day. ...,

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Toby · ‎16-11-2015

Hi guys,

I'm going to talk to Lithium today about this. As annoying as this is (and due to many comments here) can you all please list:

Your device and its OS (all kinds please)

The issues you see (slow-loading, lack of features etc)

When they issues started for you personally

I know the info is here, but this will help me deal with this quickly and efficiently

Cheers

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