on 31-10-2012 10:17
on 31-10-2012 10:17
I came online at 8:50 am this morning so I could try and get some Michael Buble tickets but everytime that I logged in it wouldn't let me on to the site. I eventually got in around 9:20am and am still sitting in the 'Ticketing System waiting line'. I checked on other sites such as Ticketmaster and Get Me In onlt to find that tickets are on sale for 3 times the price. If O2 wanted tickets to be sold simply for O2 customers only then stop sites such as Get Me In getting tickets as it is unfair to us O2 customers.
on 31-10-2012 13:09
on 31-10-2012 13:09
This is not good enough esp conisdering the other problems we have had with the o2 service recently.
on 31-10-2012 13:16
think ill take my chances with teh general public and try and get some seats within a reasionable distance rather than O2 selling off the crap seats as "priority" which is what seems to be the case.
also the site says there are seats availabe on other areas but never come up in searches. poor site in my eyes, classic of an outsourced seat/ticket provider.
not asking for th best seats int he house jsut an option to actually get them that works.
overall the constant 02 coverage black outs - uncompetative contracts - no discunts for long serving members especially on latest phones from samsung and apple - perks like this which dont actually work. or jsut suit anyone living in london.
this makes me question why im still with O2 - contracts up in april - and after well over 10 years i think ill be moving because i think there is a better service and prices elsewhere. or move to giff gaff and jsut use o2s blackout network with no data cap for £12 a month. wheres the loyalty in that.
on 31-10-2012 13:22
Sorry isnt good enough. why should someone who has potentially only been waiting an hour get prioirty over some of us that have been waiting over 4 hours and due to a faulty system be kicked out with a pathetic message of sorry for any inconvenience caused. Plus the fact you have clearly ignored my previous post about me wanting to speak to someone over the phone
on 31-10-2012 13:58
Leonard
On iPad or iPhone it's saying not open to general public
Which shows system is not working on phones etc, kind of ironic
On pc I'm now at still not refreshing, or allowcard payment info to be filled in
Are you giving us lot any priority:)
Jonathan
on 31-10-2012 14:09
And now the pc screen has timed out and have to try again
A call centre abroad is more fun!
on 31-10-2012 14:10
on 31-10-2012 14:10
I cannot believe it I have been on the priority website for MB tickets since 8:50 (5 HOURS - a whole morning of my life absolutely wasted). A few minutes ago I managed to get through to the bit where it was my turn and after trying every available day and option (except for 4a & 4b) I have been informed that there are no available seats together for ANY of the days. To say I am appalled at this service would be putting it mildly. I dont care what the excuses are I think as others have said that o2 will do and say anything to entice customers in and I wish I had the resources and strength to do something about their utter lies.
Disgusted at the lack of help and support for your PRIORITY customers what a joke!
on 31-10-2012 14:41
on 31-10-2012 14:41
on 31-10-2012 14:43
on 31-10-2012 14:43
Given the fact that my previous two posts have been completely ignored by you Leonard i can only come to one of two assumptions. Either you are rude and ignorant or you just dont care about your customers. Considering you havent supplied a telephone number for someone i can speak to could you please instead supply a name and address in which i can lodge a formal complaint?
on 31-10-2012 14:44
31-10-2012 14:47 - edited 31-10-2012 15:19
@Anonymous wrote:
Given the fact that my previous two posts have been completely ignored by you Leonard i can only come to one of two assumptions. Either you are rude and ignorant or you just dont care about your customers. Considering you havent supplied a telephone number for someone i can speak to could you please instead supply a name and address in which i can lodge a formal complaint?
Hi Hendo,
I'm really sorry you feel like that. Have you tried the "contact us" link at the bottom of the page?
If you want to lodge a formal complaint, you can do so here.
Best,
Leonard