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Michael Buble Tickets

Anonymous
Not applicable

I came online at 8:50 am this morning so I could try and get some Michael Buble tickets but everytime that I logged in it wouldn't let me on to the site. I eventually got in around 9:20am and am still sitting in the 'Ticketing System waiting line'. I checked on other sites such as Ticketmaster and Get Me In onlt to find that tickets are on sale for 3 times the price. If O2 wanted tickets to be sold simply for O2 customers only then stop sites such as Get Me In getting tickets as it is unfair to us O2 customers.

Message 1 of 53
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52 REPLIES 52

claireenuk
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This is not good enough esp conisdering the other problems we have had with the o2 service recently. 

Message 31 of 53
3,033 Views

Anonymous
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think ill take my chances with teh general public and try and get some seats within a reasionable distance rather than O2 selling off the crap seats as "priority" which is what seems to be the case.

 

also the site says there are seats availabe on other areas but never come up in searches. poor site in my eyes, classic of an outsourced seat/ticket provider.

 

not asking for th best seats int he house jsut an option to actually get them that works.

 

overall the constant 02 coverage black outs - uncompetative contracts - no discunts for long serving members especially on latest phones from samsung and apple - perks like this which dont actually work. or jsut suit anyone living in london.

 

this makes me question why im still with O2 - contracts up in april - and after well over 10 years i think ill be moving because i think there is a better service and prices elsewhere. or move to giff gaff and jsut use o2s blackout network with no data cap for £12 a month. wheres the loyalty in that.

Message 32 of 53
3,006 Views

Anonymous
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Sorry isnt good enough. why should someone who has potentially only been waiting an hour get prioirty over some of us that have been waiting over 4 hours and due to a faulty system be kicked out with a pathetic message of sorry for any inconvenience caused. Plus the fact you have clearly ignored my previous post about me wanting to speak to someone over the phone

Message 33 of 53
2,987 Views

Anonymous
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Leonard

On iPad or iPhone it's saying not open to general public

Which shows system is not working on phones etc, kind of ironic

On pc I'm now at still not refreshing, or allowcard payment info to be filled in

Are you giving us lot any priority:)

Jonathan

Message 34 of 53
2,904 Views

Anonymous
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And now the pc screen has timed out and have to try again

A call centre abroad is more fun!

 

Message 35 of 53
2,880 Views

Anonymous
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I cannot believe it I have been on the priority website for MB tickets since 8:50 (5 HOURS - a whole morning of my life absolutely wasted).  A few minutes ago I managed to get through to the bit where it was my turn and after trying every available day and option (except for 4a & 4b) I have been informed that there are no available seats together for ANY of the days.  To say I am appalled at this service would be putting it mildly.  I dont care what the excuses are I think as others have said that o2 will do and say anything to entice customers in and I wish I had the resources and strength to do something about their utter lies.

Disgusted at the lack of help and support for your PRIORITY customers what a joke!

 

Message 36 of 53
2,876 Views

Anonymous
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I too think this has been badly organised. It took over 45 minutes to register with the website keep crashing. The O2 customer services line didn't have any helpful options, the sales team tried to help but didn't have the relevant information. I have been online in the waiting room for over 2 hours with no message refreshing at all to say I am still held in a queue. They should have the courtesy of some message every say 10-15 minutes to let you know you are not waisting your precious time
Message 37 of 53
2,802 Views

Anonymous
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Given the fact that my previous two posts have been completely ignored by you Leonard i can only come to one of two assumptions. Either you are rude and ignorant or you just dont care about your customers. Considering you havent supplied a telephone number for someone i can speak to could you please instead supply a name and address in which i can lodge a formal complaint?

Message 38 of 53
2,798 Views

Anonymous
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Hi everyone,

This hasn't happened before and although it doesn't help you now, we're reviewing what went wrong to make sure this doesn't happen again.

I'm really sorry about your experience with ordering these tickets. As soon as I have anything new, I'll let you know.

Cheers,
Leonard
Message 39 of 53
2,796 Views

Anonymous
Not applicable

@Anonymous wrote:

Given the fact that my previous two posts have been completely ignored by you Leonard i can only come to one of two assumptions. Either you are rude and ignorant or you just dont care about your customers. Considering you havent supplied a telephone number for someone i can speak to could you please instead supply a name and address in which i can lodge a formal complaint?


Hi Hendo, 

 

I'm really sorry you feel like that. Have you tried the "contact us" link at the bottom of the page?

 

If you want to lodge a formal complaint, you can do so here.

 

Best, 

Leonard

 

Message 40 of 53
2,788 Views