Having worked as a software engineer for over 20 years, I am embarrassed to be an O2 customer by the shoddy application of the new SSO, and the contact helpline.
In the past, if I wanted any accessories or additional items, it was as simple as ordering through the app and awaiting my delivaery.
Now, my experience was registering a passcode, which was then subsequentially not recognised. Great, Ill use an alternate way via email. Hang on it has an expiry time. No, now you have to verify again via your back up email. But wait, the first page has expired, so you'll have to start again. But wait even further, each verification requires multiple clicks to confirm. Guess what ! youre now locked out for a period of time!
Hey now the emails are marked as spam as well in your emails!
Seriously as no-one ever heard of QA? most of this implementation shouldve been done invisibly in the back end. SSO should be a seamless experience, not a jumble of hoops to force the customer to ring the unhelpful automated 'helpline' which runs you round in circles asking you for codes you took out almost a decade ago.
God forbid if you want to talk to a real human being.
If this kind of ineptitude had been shown at any of the companies I worked for, a lot of P45s would be handed out. This would not be expected from a small company, let alone a multi million pound one
