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Anonymous · ‎12-04-2015

Am due to upgrade ,after looking at deals , I've noticed carphone warehouse do much cheaper upgrade deals than 02 !!!
Why can't 02 match the offers ? Am a loyal & long term customer .

MI5 · ‎12-04-2015

It's not O2's policy to price match every deal out there. They might do if you call 202 and speak to retentions, but it's not guaranteed.
CPW heavily discount in order to get sales so that's why you will see the same tariffs cheaper but they also try and make money back by forcing insurance or other add ons onto customers.
PS. Forget "loyalty" as it doesn't exist anymore.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎12-04-2015

It's not O2's policy to price match every deal out there. They might do if you call 202 and speak to retentions, but it's not guaranteed.
CPW heavily discount in order to get sales so that's why you will see the same tariffs cheaper but they also try and make money back by forcing insurance or other add ons onto customers.
PS. Forget "loyalty" as it doesn't exist anymore.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎12-04-2015

O2 also believe they have a deal maker with Refresh contracts and it's proved to be vcery popular. Just bear in mind CPW can't offer you this or the O2 Open scheme if you qualify.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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