Mast not working

[Anonymous]

I live in Barnet and for over 2 weeks i've had no mobile phone signal. 02 say there is a

mast not working. I've had this excuse for over 2 weeks . In this age of technology 

how long should it take to repair a mast. ( 2 days, maybe a week) 02 say use To Go which does not work

if more than 50 mtrs from router and even when next to the router its intermittent. 

Iv'e no choice but to move to another phone company

[Cleoriff]

Yes I have just checked and this is showing

[Cleoriff]

You could register for TuGo . it is known to work for many....

http://www.o2.co.uk/apps/tu-go

You could also register for updates about the mast status...

[Anonymous]

Hi @Anonymous

I've just check it, and It's the landlord for the mast that hasnt given O2 access to go in and fix it. 😞

[jonsie]

You can register for updates and I do sympathise. Unfortunately there are many factors to be taken into consideration with mast repairs but they know about it and will hopefully get it sorted for you as quickly as possible.

[perksie]

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@Anonymous wrote:

I live in Barnet and for over 2 weeks i've had no mobile phone signal. 02 say there is a

mast not working. I've had this excuse for over 2 weeks . In this age of technology 

how long should it take to repair a mast. ( 2 days, maybe a week) 02 say use To Go which does not work

if more than 50 mtrs from router and even when next to the router its intermittent. 

Iv'e no choice but to move to another phone company

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TuGo uses Wi-Fi so it will not reach that distance, 100 feet is about the limit.

You would need a Wi-Fi repeater to extend this.

[MI5]

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@Anonymous wrote:

Hi @Anonymous

I've just check it, and It's the landlord for the mast that hasnt given O2 access to go in and fix it. 😞

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I also find it unbelievable that O2 would have a mast on land that they have no automatic right of passage to it in case of maintenance or breakdowns - is it in the Royal Palace or sommat ??

[Cleoriff]

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@MI5 wrote:

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@Anonymous wrote:

Hi @Anonymous

I've just check it, and It's the landlord for the mast that hasnt given O2 access to go in and fix it. 😞

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I also find it unbelievable that O2 would have a mast on land that they have no automatic right of passage to it in case of maintenance or breakdowns - is it in the Royal Palace or sommat ??

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I am sure when contracts are signed to put masts on private land...right of access has to be granted?

[MI5]

You would expect so.....

[perksie]

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@Cleoriff wrote:

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I am sure when contracts are signed to put masts on private land...right of access has to be granted?

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I'm sure it will be, but they can be in private shops or churches etc. where sometimes you can't get instant access to the key holder.