MMS no longer inclusive - is this fair?

[Anonymous]

Hi,

Is it just me, or do you agree that this is rather outrageous? O2 appear to be offering an enhancement with unlimited texts. However, for the majority of customers (or me anyway), a threshold of 500 texts was a enormous excess - meaning that MMS were essentially inclusive. Now they will cost 20p each. I don't think this is fair or reasonable; I would rather go back to my 500 text limit.

I have written to Mr Dunne on this matter. I'd be interested to know what other people think.

Regards,

Richard.

[Anonymous]

No, I'm not stupid. Not in the slightest. But the 20p charge was introduced to ALL customers on 26th February 2010. I don't see how its such a big deal now all of a sudden! And anyway, you always have the option of buying the phone outright and staying on your current tariff

[Anonymous]

I use mms quite a lot but actually sending an email with a longer video clip, bigger mb pic etc seems a much better option as more than likely the person your sending it to also has a phone enabled with email.

Send them on wifi or your 500mb data allowance will rapidly disappear, it's great having the latest tech kit eh, shame we won't be able to use it as intended.

How big are the files you intend to send like? Yet another post re 500mb is not enough when I probably only use 20omb a month. Give it a rest!!!! Plus if I was upgrading to a iphone then I would have the 1gb allowance so no issues for myself. I send many emails evryday with large attachments and I've yet to exceed 1gb in a month.
More than 95% of people will be more than happy with their phone. If your that ticked off then cancel your contract and move elsewhere

iPhone 4 takes pictures with increased files sizes due to the higher mega pixel count and the larger backside illuminated sensor (the sensors pixels are exactly the same size of that in the 3gs just lots more of them making the sensor and the pictures larger in size both in dimension and file size) and can record and email video in full 720p hd, I am not bashing the 500mb allowance thing again rather making it clear to those how much easier it will be with iPhone 4 to eat away at the allowance and thats without the extra data used on apple in app ads, gamecenter etc

I'm not just thinking about what i've used before but have a little knowledge regarding what the new device is very easily capable of using.

But I guess you know best and thought of that so i'm going to give it a rest.

[Anonymous]

it was introduced to upgrading customers then too. on all tariffs.

Elzifan, I'm not certain whether you are being purposely obtuse or I am not explaining myself well enough, but I am talking about customers who are desire an upgrade (like myself) to the new iPhone 4 and have effectively had inclusive MMS messages up till that point. it's not rocket science - brain surgery perhaps
R.

It may not be brain surgery but I am not getting your point either. I am fully with elzifan2509 on this one and cannot see the purpose of this thread, unless you want to discuss something that has affected all new or upgrading customers since Feb 2010. This affected all handsets, all tariffs and all price points and has been discussed to the point of ad nauseum.

Please remember, you don't have to upgrade and can remain exactly as you are. You just have to pay for the privilege.

[Anonymous]

Hi,
Is it just me, or do you agree that this is rather outrageous? O2 appear to be offering an enhancement with unlimited texts. However, for the majority of customers (or me anyway), a threshold of 500 texts was a enormous excess - meaning that MMS were essentially inclusive. Now they will cost 20p each. I don't think this is fair or reasonable; I would rather go back to my 500 text limit.
I have written to Mr Dunne on this matter. I'd be interested to know what other people think.
Regards,
Richard.

I've actually had a similar issue with O2 as, upon renewing my contract with them, I was told there was no changes compared to my 'old contract'...onlybto fine my bill was larger everymonth...turns out it easntbthe same at all and MMS was pushing my bill up

[Anonymous]

Hi,
Is it just me, or do you agree that this is rather outrageous? O2 appear to be offering an enhancement with unlimited texts. However, for the majority of customers (or me anyway), a threshold of 500 texts was a enormous excess - meaning that MMS were essentially inclusive. Now they will cost 20p each. I don't think this is fair or reasonable; I would rather go back to my 500 text limit.
I have written to Mr Dunne on this matter. I'd be interested to know what other people think.
Regards,
Richard.

I've actually had a similar issue with O2 as, upon renewing my contract with them, I was told there was no changes compared to my 'old contract'...onlybto fine my bill was larger everymonth...turns out it easntbthe same at all and MMS was pushing my bill up

[Anonymous]

I've had a 3G phone and the inclusive MMS, was very dissapointed to learn that the Mrs new 3GS phone and tarrif from O2 had unlimited Texts but that this did NOT include MMS.

I have urged her to call and complain, its so easy to send quick pics via MMS, plus not everyone has gone to an iPhone or equivalent yet, and when they're happy to give you unlimited texts and unlimited data (ok, maybe not unlimited data anymore, reading these forums), why is MMS so special? They have a staff member courier them between Mobile Operators??

It's something you just expect included, like the Tesco advert says "I just want to pay one regular amount a month and not have to worry", even T-M have ditched their Flext plans too... seems we all being punished for networks just not being able to cope.

Might as well not bother with them, and all use VoIP over wireless... once that starts happening a lot, maybe they stop paying Bonuses to the Directors, and invest in the network.

[Anonymous]

Ive been on my current O2 contract since jan last year. Not changed it and been quite happy with it.
when i looked yesterday for the first time since jan last year i saw that MMS isnt included any more on new and upgrade contracts.
There are obviously people like me who didn't have a clue. Cant people understand that some of us just get a contract and thats it until it runs out.
I still get free texts like the OP and will now lose them if i upgrade.
Why cant people understand that this is a problem for those who dont pay for it yet?

[Anonymous]

Why cant people understand that this is a problem for those who dont pay for it yet?

Correction, its a problem for a minority of customers. I, myself a customer with a contract of almost 18 months does take advantage of the free MMS and the fact that when I am abroad I can also send free texts and I have no issue that the free MMS is being removed. Also what did you do with your phone before the MMS functunality was added??? If you had the app you had to purchase credits!

However I would like to point out that O2 are a business and the purpose of a business is to make money. They have reduced the price of MMS to 20p as it used to be around 35p and removed it from tariffs since February 2010 clearly they are trying to persuade customers not to use it.

I would also like to point out that if you were today to call o2 and ask to drop or raise your tariff to another one then you would be switched to the new unlimited text package with no free MMS.

[Anonymous]

First off i should point out im looking to get a new iPhone but i have a Nokia E71 at the moment, and have never owned a iphone before (i do have an ipod touch).
About 4-years ago i took out a O2 contract after coming from 3. I took out a contract with enough free txts to save me having to pay for MMS. I looked around and made sure this was the ideal contract for me. Ive not changed this contract for ages but it was adjusted (ie, i changed the bolt on) when i got my E71 last year but i never lost my free texts.
I have had no interest in what O2 are/have been doing since then, no need to.
So now i do look for a new tariff and find i will loose what i have. Good or bad surely people can see that it might be a shock to some of us. Thats all im arguing about.
I see no point in arguing about if O2 are right or wrong, ill vote with my feet and go else where if i need to.

You say for the minority but can i ask to see the figures your quoting? A lot of people who i know who dont care about having the latest phone, and therefore dont upgrade each year etc have been on the same contracts for years and also have free MMS using their text allowance.

[Anonymous]

You have advised that it's a problem for those who currently do not pay BUT it's not, it's a problem to you and a select few! The majority of customers with O2 do upgrade at renewal time and also most people unlike yourself are aware of the different tariffs that are avalible to them because there maybe a better deal to be had for them.

What would you have done if you had purchased the first gen iPhone or iPhone 3G, both of which lacked mms at the outset and although some people complained the bulk of customers did not. I'll also point out that new Nokia smart phones are slowly having the mms function removed as there is little call on the industry for such applications.

Just because you and a select few have failed to pay attention to the bigger picture out there dies not mean O2 or any other network will bend over just for you. You either stick with your contract and buy sim free or you take what's on offer from not just O2 but every other network out there.

There is not enough demand, it uses data, bogs down the network and with email on phones most people would rather use that than be restricted to 300kb

At the end of the day the tariff changes came in a few months ago without fuss to renewing and new customers as well as those taking up a better tariff deal. If there had been a detrimental effect on O2 they would have reinstated it but there's not been so they won't.