Solved: Live help

Anonymous · ‎22-05-2013

Why do the people who man the live chat app continue to give you the same answer to a question that you haven't asked! Why do I need to give 30 days notice when my contract has already ended?

MI5 · ‎22-05-2013

Because it automatically reverts to a rolling 30 day contract (so you don't get cut off).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎22-05-2013

Because it automatically reverts to a rolling 30 day contract (so you don't get cut off).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-05-2013

Cheers, O2 has to be worst network provider.....

Anonymous · ‎22-05-2013

It's just the live chat that's the problem

perksie · ‎22-05-2013

@Anonymous wrote:
Cheers, O2 has to be worst network provider.....

Only in your opinion of course for which you have given no reason.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎22-05-2013

Loss of network constantly and having to keep checking voicemail because of calls never received direct!

perksie · ‎22-05-2013

Have you checked for problems in your area?

http://status.o2.co.uk/

Trying sims from other networks can help you find the best one for you.

Often cleaning or replacing the sim can make a huge difference.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎22-05-2013

have you checked the service checker for the area you lose network? Maybe a mast out

www.status.o2.co.uk

[EDIT] Great minds perksie.....

Anonymous · ‎22-05-2013

Have you got call divert set. You can't blame O2 for you having to check your own voicemail

Bambino · ‎22-05-2013

So now that you're at the end of your contract you decide to have a moan about it?

I DO NOT WORK FOR O2