Solved: Re: Live chat times?

Anonymous · ‎08-03-2015

I've just opened a live chat and it says 'we're really busy right now. Thanks for waiting.' Does it just say that for every two minutes all the time, or are they genuinely busy and my live chat will be answered?

Cleoriff · ‎08-03-2015

I thought live chat was only open from 8am to 5pm Saturday and Sunday?

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Bus...

Veritas Numquam Perit

MI5 · ‎08-03-2015

Just hang on and they should get to you, unless it's something we can help with?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎08-03-2015

I thought live chat was only open from 8am to 5pm Saturday and Sunday?

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Bus...

Veritas Numquam Perit

MI5 · ‎08-03-2015

As you know I rarely use it but I was able to open a chat window just now when I tried.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎08-03-2015

@MI5 wrote:
As you know I rarely use it but I was able to open a chat window just now when I tried.

I also tried...got the window open but didn't type in any details...as I had nothing to say

Veritas Numquam Perit

MI5 · ‎08-03-2015

Just ask for the weather forecast

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-03-2015

Been waiting to cancel my contract, got nearly to the end and was cut off. Then waited 45 minutes and gave up! Tried again and was told to ring in the morning! Not happy!

Cleoriff · ‎08-03-2015

@Anonymous wrote:
Been waiting to cancel my contract, got nearly to the end and was cut off. Then waited 45 minutes and gave up! Tried again and was told to ring in the morning! Not happy!

Was this via Live Chat? if so I would give them a miss for anything account based....you would be better ringing 202 in the morning....

Veritas Numquam Perit

Anonymous · ‎08-03-2015

It is no longer possible to cancel on live chat I don't believe but you can request a pac code now from them if you wish to port your number

To avoid issues later please don't cancel your direct debit until after your final bill has been paid.