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Kingston upon Hull and 4G Calling (VoLTE)

BigDaddyUK
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on ‎03-06-2018 22:57

on ‎03-06-2018 22:57

As it turned out in my city, there is no support for 4G Calling (VoLTE). Does O2 plan to provide this service and when?

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BigDaddyUK
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on ‎16-08-2018 19:43

on ‎16-08-2018 19:43

Of course. WiFi calling for available and it is fine. Just check screenshot above I'm inside the covered area but no 4g calls (VoLTE) for me...
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MI5
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on ‎16-08-2018 19:46

on ‎16-08-2018 19:46

No, because it says your phone isn't capable so either it's not enabled, not turned on or you're on the wrong firmware.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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BigDaddyUK
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on ‎16-08-2018 19:47

on ‎16-08-2018 19:47

I'm on open market firmware.
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MI5
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on ‎16-08-2018 20:02

on ‎16-08-2018 20:02

G965FOXM2BRGA ?
and you have switched it on in phone settings?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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BigDaddyUK
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on ‎16-08-2018 20:07

on ‎16-08-2018 20:07

Yes
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MI5
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on ‎16-08-2018 20:11

on ‎16-08-2018 20:11

So the remaining possibilities are:
1 - The S9+ needs o2 firmware, or
2 - It isn't really enabled in your area.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
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‎16-08-2018 20:15 - edited ‎16-08-2018 20:17

‎16-08-2018 20:15 - edited ‎16-08-2018 20:17

Apart from a mast not working currently, it also says 4g calling is not availble,,,,,

http://status.o2.co.uk/

kuh.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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BigDaddyUK
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‎16-08-2018 20:50 - edited ‎16-08-2018 20:54

‎16-08-2018 20:50 - edited ‎16-08-2018 20:54

No no no. It was available when I wrote a message !! I mean it showed what is available, but it did not work !!

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MI5
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on ‎16-08-2018 20:57

on ‎16-08-2018 20:57

Possibly still being tested but it won't work currently, that's for sure.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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BigDaddyUK
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on ‎16-08-2018 21:00

on ‎16-08-2018 21:00

@MI5 Please can you find out more information and explain the situation to someone from O2? Just wondering .. this is a test or what ...

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