Solved: Is this spam, or really on behalf of O2?

gindygoo · ‎03-02-2017

I've just had this email arrive in my inbox. Is it actually a real survey on behalf of O2 @Toby?

Obvs I've not clicked on anything lol!

Toby · ‎15-02-2017

@gindygoo wrote:

Ah thanks for that @Toby but do you mean email address?

I may have made a mistake there. Edited

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Wa10 · ‎03-02-2017

ABA do/have in the past carried out market and customer experience research on behalf of O2. Not sure about any current campaigns so will leave that to Toby to confirm, but wouldn't ring alarm bells for me.

I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited.

gindygoo · ‎03-02-2017

Thanks for the input @Wa10 tbh it didn't necessarily ring alarm bells for myself, apart from the fact it's been a good month (that I remember) since I contacted CS.

It might be better if they'd used my name if it's real though, as that'd give me less of a reason to doubt it as well.

MI5 · ‎03-02-2017

Yeah, I've had similar too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎03-02-2017

I've had a few of these but I've never responded. ...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎03-02-2017

Hey guys I'll ask the rest of the team if this is official or not. I'll update this thread as soon as I hear back.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

gindygoo · ‎03-02-2017

Thanks @Martin-O2

Cleoriff · ‎03-02-2017

I've had nothing from them and I dealt with O2 at the beginning of last month. Must be randomly selected?

Veritas Numquam Perit

MI5 · ‎03-02-2017

Yeah I guess so. Mine came after I got the tablet for my lad just before Christmas and I've had them previously but can't remember what would have triggered those.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

gindygoo · ‎10-02-2017

@Martin-O2 do you have an update on this at all mate? Still curious as to whether it was spam/scam or legit?