on 05-12-2015 14:50
on 05-12-2015 14:50
does anyone having trouble with international favourite? O2 doesn't know when it will be get fixed.
on 05-12-2015 14:54
on 05-12-2015 14:54
on 05-12-2015 14:55
Hi @Anonymous We havent heard of anyone else having problems? Whats your particular issue?
Nothing on the website to say it's down/not working etc...
https://www.o2.co.uk/shop/international/calling-international-numbers/
Veritas Numquam Perit
on 05-12-2015 15:02
on 05-12-2015 15:02
It stopped working for me a couple of days ago. Fast busy on all attempts to use the international favourite numbers
on 05-12-2015 15:12
on 05-12-2015 15:12
Have you spoken to customer services? (not live chat) ...If so what did they say exactly?
Veritas Numquam Perit
on 05-12-2015 15:12
on 05-12-2015 15:12
on 05-12-2015 15:53
05-12-2015 16:28 - edited 05-12-2015 16:29
05-12-2015 16:28 - edited 05-12-2015 16:29
@Anonymous wrote:
if on pay monthly and have a smartphone use tu go for now?
not for international calls and the tariff referred to is a payg tariff i think?
on 05-12-2015 16:41
on 05-12-2015 16:41
Yes its a P&G tariff. No other reports on here as yet so definitely speak to customer service on 4445.
on 21-12-2015 10:51
I am having the same problem. It stopped working for both inbound and outbound over the weekend.
(International favourites 10 USA)
Called CS this morning, advised the service has been taken down for upgrades. Expected to be up and running by Wednesday.
Why has there been no comms from O2 about this or anything on the web site - this is extremely bad CS O2, just a courtesy text message warning of this would have been enough to give your customers a chance to make alternative arrangements.