General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Just to say thank you!

Hey.I just wanted to express my appreciation and pass on a thank you to O2 - this seemed like the best place to do so.I've been on O2 refresh for the last couple of years with an iPhone 5s 64Gb on an Unlimited minutes & texts with 5Gb of 4G data plan...

Resolved! O2 account and settings

I have an O2 account but now have a company phone so decided to move my old account and number to my wife. I was told in the shop it would be ok and I could do it any time. So, I bought a new phone and contract and that was fine.I went onto O2 chat o...

WIN !!!! XBOX ONE halo 5 NOT RECIEVED !!!

MY daughter won the xbox one halo prize draw on priorities in November and has still not recieved the system ... I have to make calls every week to chase it up via the promotion company PromoVeritas .... has any one had any problems with this company...

Resolved! Google play voucher

Has anybody been struggling to get their £50 Google play voucher from o2?

Resolved! Phone number with a virtual mobile operator under O2

Hi This question is a bit unusual. I had a mobile number 079xxxxxxxx, it was with a small Virtual Mobile operator Jadoo Mobile which using O2 network. but Jadoo Mobile became bankrupt this month and I can't dial out and no one can dial in I tried to ...

Resolved! why do O2 care nothing about their existing customers

Rang O2 tonight to discuss a possible upgrade.Some hope!!Firstly Paul wouldn't even talk to my daughter about her own phone despite us putting her name down with them twice in the pastGood Start!!!Next I tried to ring them from a landline. They obvio...

Loss of my 'long term' Loyalty Discount

My contract has come to an end after 24 months and paying off my Phone Plan Credit Agreement As a consequence my basic tariff that was subject to a discount titled 'Loyalty Discount' has suffered with an increase of £5 (including VAT) by the loss of ...

Resolved! Late payment of bill and disconnection charge

Am unable to phone to speak to someone regarding this and need an email address to inform o2 date of when my bill willbe paid

Resolved! more service problems!! ??

Buckinghamshire... winslow to be precise has NO SERVICE! Not good enough when you use the phone for business! No service since 0900hrs this morning! Very frustrating sort it out or ill be going to another provider.... it happens too many times

First Impressions of the Microsoft Lumia 950

First Impressions of the Microsoft Lumia 950 Unboxing The 950 came in a white thin square box with a slide out tray, very much like the rest of the Lumia range. After pulling the security tab and sliding the out the tray, the 950 sits proudly on disp...