1 ACCEPTED SOLUTION
Accepted Solutions
- 95713 Posts
- 612 Topics
- 7137 Solutions
Yes it should do. You need to give them a call to make a claim.
Have you contacted customer service to get the phone and sim card blocked?
- 95713 Posts
- 612 Topics
- 7137 Solutions
Yes it should do. You need to give them a call to make a claim.
Have you contacted customer service to get the phone and sim card blocked?
- 5942 Posts
- 98 Topics
- 305 Solutions
Get a incident number from the police ASAP. It's normally stipulated you have to report it within 24h and have a valid claim number to claim.
Also bit of advise if it was in your bag/coat unattended on the dancefloor say it was taken from your pocket. As my T&Cs don't cover theft from leaving a phone unattended.
Also bit of advise if it was in your bag/coat unattended on the dancefloor say it was taken from your pocket. As my T&Cs don't cover theft from leaving a phone unattended.
- 5942 Posts
- 98 Topics
- 305 Solutions
3. Report any Theft, Loss or malicious Damage to the police or relevant authority within 48 hours of discovery and keep documentary evidence, such as a police report, with your Claim.
You must report any Loss or Theft to ø using the number detailed on Your ø bill or the customer service number found at o2.co.uk/abouto2/contactus within 48 hours of discovering the Theft or Loss.
You better call
as soon as you can.
