I get another customers bills

[peppe]

Since mid-2010 I have received bills for (name witheld) in my eMail account.  I have told customer services several times - by phone and by eMail - but the staff don't have any way of fixing this.  I know the customer's name and his phone number, and of course how much he spends each month.  This ought to be treated as a breach of customer confidentiality, but O2 customer services apparently aren't the people to deal with this.  I hope someone at O2 reads this...

[Cleoriff]

This sounds appalling @peppe Thanks for reporting it. If you have been in contact with Customer Services and they aren't helping then I will mention @Toby the community head..He may wish to PM you.Or @Martin-O2 the community manager

Of course you can always complain http://www.o2.co.uk/how-to-complain .

As you say this is a serious data breach...

[Toby]

Hi @peppe,

I'm Toby, the O2 Community Head, please send me a private message and I'll ask the rest of the team to see what can be done here to get this fully resolved for you. There is a link at the bottom of this post.

[peppe]

Thanks. I'm now in touch with Toby.