Hello everyone,
I would love some help with this query please as I feel very unsettled. I queried my latest bill with O2 because it was higher than usual and was told that the reason was I had made a call at 7.52am on Christmas Day lasting 4.23 minutes to 09066647711. It cost more than £18. I was told by O2 customer services that the number relates to erotic services. I did not make that call. I didn't call anyone on Christmas Day. I am a 61 year old woman who spent the day with her disabled, arthritic, deaf 86 year old father after recently losing my sister so no, he didn't use my phone to make the call either. Besides, he doesn't have my fingerprint or password. O2 have put a bar on premium calls on my phone and, as a gesture of goodwill, are crediting me with £10. I asked if I'd been scammed and was told that the only way the number could appear on my phone was if I called it. I didn't. I didn't. I didn't. What on earth has happened and how can I prove it? What can I do? Has anyone else had this happen to them? Many thanks...Lisa x
