General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Scam calls pretending to be O2

I'm receiving scam calls pretending to be O2 from numbers: 01923 442 452, 01260 400 202.It's quite well made so I'd suggest to warn users that these things happens. They're trying ot get account access data.

All incoming calls are showing unknown number

since i have migrated from viging media all my incoming calls are showing as unknown, twice they sent me new sims but the fault is still there. i have asked for PUK code and i am leaving O2 as fast as possible

Pixel Fold 2nd Launch Tomorrow

So like me is waiting patiently (or not) for the Pixel Fold to be finally on general release tomorrow, it seems a long time since it was announced and I know a few people got them in June.... Mine is on preorder from Meadowhell and a case is on order...

MORE NONSENSE FROM 02

WHY HAVE YOU SENT ME A BILL, WHEN I AM NO LONGER WITH YOUR USELESS COMPANY. STOP BADGERING ME, IT IS NOT MY FAULT THAT YOU ARE A ****** USELESS PARASITE COMPANY

Unknown name on my account

I am completely exasperated by my recent communications with O2 and am at a loss as to what to do.I have had a contract with O2 for two years and upgraded via a 3rd party but stayed with O2. I am wanting to keep my old number.I phoned O2 two weeks ag...

Can not use data plan on a different watch

Hi All, I took a data plan on a contract with a Samsung Galaxy watch 4 with O2 last year and the eSim was working all fine on my watch. I have not upgraded my watch to Galaxy Watch 6 but did not get this watch from O2. However, O2 has told me now tha...

Traveling to Morocco

Hello,I am travelling to Morocco and I wanted to know if I will be able to use any Bolt Ons (and which one, in case), as I can't see Morocco on the list of countries listed in the Travel inclusive bolt ons.

Scam calls since moving to O2 from VM

Since moving from Virgin Media to O2 I have received about 6 scam calls so far. All come from London area numbers but I suspect they are redirected from overseas. When I ask how they got my number they say it is from the O2 list. They even send a tex...

Cancellation

Got to say the signal & service is complete pants, spoke to an agent who told me it will cost me to cancel, told her that I'll pay for what I've received which is nothing- o2 have got worse to deal with since I was with them before, absolutely not wo...

Final bill

I cancelled my contract and ported my number to another provider.O2 state on their website that they would issue a final bill within 14 days, and that this will be available on MyO2 but not the app. This is not true, and considering the number of peo...