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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 3519 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 12206 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 12815 Views
  • 86 replies
  • 0 kudos

simple upgrade proving nightmare

I recently upgraded my phone online to a iPhone xs (or so I thought). That evening after logging into my 02 account I find I have 2 separate telephone numbers my own and a new one. I then realised that I hadn't upgraded but set up new contract under ...

orestes by Level 1: Joiner
  • 1226 Views
  • 5 replies
  • 0 kudos

"Contact Me" - user interface typeface/formatting conundrum

So why, when you click on a user's name, does the "Contact Me" box use two different styles for clickable links, all of which are related to the user whose profile you're looking at? Is there something different about Send this user a private message...

2018-12-19 14_08_10-About Chris3 - O2 Community.png
pgn by Level 54: Stellar
  • 2011 Views
  • 13 replies
  • 0 kudos

Forum Emojis

Is it just me on my mobile, or is anyone else having problems using the forum emojis?I can't use them at all in PMs and now, all of a sudden only once on the open forum. If I try to use another emoji in the same post it won't let me.It's driving me n...

Glory1 by Level 43: Bright Spark
  • 1585 Views
  • 14 replies
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Week three of Caton outage!!!!

Mystifies me how 02 manage to rectify an international problem in a day while ignoring the extended outage in the Lancaster area ... after 6 days I contacted them and was informed by ‘Network Services ‘ ... ‘what do you expect us to do if we can’t ge...

Artlebeck by Level 1: Joiner
  • 654 Views
  • 2 replies
  • 0 kudos

02

Just want to say what amn apsolute joke O2 are, i ordered a monthly contract phone, paid my upfront costs which they took out of my bank straight away, only to fined out after waiting 3 days that they have canceled my order an now i have to wait anyt...

Johnm72 by Level 1: Joiner
  • 3256 Views
  • 12 replies
  • 0 kudos

Calls from 03303035318 - are they from o2?

I've had a couple of unsolicited calls from the above number. Is this an o2 customer service number ? It looks like you landed on a popular topic that many are viewing! Why not register to our community to be able to ask related questions if you need...

MikeR1 by Level 1: Joiner
  • 6712 Views
  • 4 replies
  • 0 kudos

Leaving

Has anyone any experience with making a complaint/claiming compensationother than just being refunded ernious charges etc? I'm at the end of my tether after in excess of about 15 calls to various departments and i'm getting next t nowhere. Just want ...

BigNeil by Level 1: Joiner
  • 727 Views
  • 3 replies
  • 0 kudos

New contact Netflix offer

I have recently ungraded to the mate 20 Pro which came with the huawei tablet and 6 months of Netflix. I am aware that I must wait the 30 days to redeem my tablet, however when I try to activate my Netflix it says I am not eligible for this even thou...

Louiscox92 by Level 1: Joiner
  • 1212 Views
  • 10 replies
  • 0 kudos

02 - We love to rip off loyal customers

The guardian recently released on article explaining that 1.6 million brits, don't have time, can't be bothered, or were never infomed they can check their monthly mobile phone useage,I tick all these boxes, - having had an 02 contract for around thr...

george321 by Level 1: Joiner
  • 2848 Views
  • 15 replies
  • 0 kudos