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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 3518 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 12206 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 12814 Views
  • 86 replies
  • 0 kudos

Refund of deposit

When I took out my contract I paid a 200 pound deposit and was told this would be refunded into my bank account , a few weeks back it has appeared as credit on my 02 account I phoned and spoke to someone on the first of December and he guaranteed it ...

Beware 02 Business users

Beware of 02 Business Contracts !Beware of 02 Business Contracts ! I have a business contract with 02 and my managers all have mobile phones (20gb data and unlimited texts/calls.) We have been with 02 for nearly 10 years. Recently there was a problem...

Anonymous by Not applicable
  • 2381 Views
  • 18 replies
  • 0 kudos

Is it possible to block a blocked/withheld number?

I also get fed up with Blocked or Withheld numbers calling my mobile, if the caller is withheld or Unknow or Blocked it usually means they are hiding the number deliberately and 9 times out of 10 you wish you had never answered the call. At the momen...

Dabhand by Level 1: Joiner
  • 1150 Views
  • 2 replies
  • 1 kudos

Being Charged too much post contract

I thought I would share my opinion on 02's post contract view of their customers as far as I have been treated. My phone and sim contract reached the end of the contract. I was paying around £45 per month for 5GB data and and iphone 6s plus. I receiv...

MrGraham by Level 1: Joiner
  • 1242 Views
  • 5 replies
  • 0 kudos

Best mobile for a very weak signal

I live in an area where O2 has such a weak signal my phone can only be used indoors on very rare occasions. It I pick it up it loses the signal. To use it for voice calls, or confirmatory text messages or replying to texts I have to put outdoor cloth...

NoSignal by Level 1: Joiner
  • 615 Views
  • 12 replies
  • 0 kudos

Live chat

I am hard of hearing,and cant hear when i call people , live chat is the only way i can speak to o2 can anyone please tell me if the live chat will be working soon ? Thanks

Catherine by Level 1: Joiner
  • 1052 Views
  • 9 replies
  • 0 kudos

Complaint

If you think you are going to get away with just knocking money off my bill you've got another thing coming. I'm a registered sports therapist and lost clients and bookings because of O2 crashing. I'm asking for loss of earnings for that day. I expec...

Savva by Level 1: Joiner
  • 1148 Views
  • 4 replies
  • 0 kudos

Refund

Hi Can u please donate my refund for internet outage to a homeless charity.

Cecilia by Level 1: Joiner
  • 1090 Views
  • 4 replies
  • 0 kudos

4g

Since the data outage on Thursday, I've not had 4g at all and it's really annoying.Not sure why and have reset my phone and made various changes but still no 4g.Can anyone help or let me know if I'm not the only person having this issue..?Thanking an...

Satmanuk by Level 1: Joiner
  • 1531 Views
  • 6 replies
  • 0 kudos

2 day refund. Homless

Can I gift my 2 day refund to a homeless charity? Works out about 87p. If we all did this, we could raise thousands for this good cause all over the country.