Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 84 replies
  • 0 kudos

Your experience with O2 Stores

Hi everyone,O2 always welcomes customer feedback on its products and services, as we want to know what aspects are going well and also what you think could be improved and how. There's a lot of feedback on Customer Service here on the community that ...

O2 Store
Marjo by Former Staff
  • 11 replies
  • 0 kudos

Resolved! Buying advice iPhone X vs XR

Hey guys. As my contract (my German one) is ending next month, I have to decide what mobile to get next. Sure: It'll be an iPhone. Now I searched on the hp of my network and saw the iPhone X is about the same upfront-price as the XR.-The XS isn't an ...

iPhone Xs max

If your thinking of purchasing and iPhone Xs max from o2 don’t bother. I revived my phone back last week and the camera lense was cracked got told this was most likely done in transit. The raised a form for a replacement to be sent out. When I called...

Ashley by Level 1: Joiner
  • 3 replies
  • 0 kudos

Issue with wifi calling

I am hoping O2 might see this..... There is a problem with wifi calling but the advice form O2 is keep trying it for the next 5 days to find out when it is fixed. It isn't too much to expect from a technology company to publicise the fault and give u...

stevexair by Level 1: Joiner
  • 8 replies
  • 0 kudos

3year contracts

So I'm due an upgrade and have decided to go for OP6T. £41 all in on a 36month contract 20 GB data unlimited calls and texts. Carphone Warehouse offered the same price only 100gb data on a 24 month contract. On further inspection I read that phone an...

Kevin1 by Level 1: Joiner
  • 8 replies
  • 1 kudos

tiresome bill feedback

Hi This is a message for o2 really, just so i have a written record after 3 weeks of my effort trying to do the right thing and o2 kinda seeming nonchalant.Short story, i cancelled my direct debit just in time (as agreedon live chat on friday) and ye...

flOs by Level 1: Joiner
  • 8 replies
  • 0 kudos

O2 Bubble Petetion

I would like to start a most vitally important petition to bring back the opening screen bubbles in the O2 App start-up screen. Please add your name below;

dgilbert2 by Level 13: Prompter
  • 9 replies
  • 0 kudos

My Network App

Hi. Does anyone know the email address that I can use to send feedback about the My Network App to please? Thanks.

Junior by Level 2: Apprentice
  • 26 replies
  • 0 kudos