Huawei redemption website issue

[Brophy]

I'm aware that you cannot claim until 30 days after your purchase, but has anyone reported the issue they have with the captcha on the site? Is this the correct place to place such an issue?

I'm sure this will cause issues for people when they decide to start claiming.

http://huaweiredemption.o2.co.uk

[MI5]

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@Richard1022 wrote:

Can i ask what Proof Of Purchase do i need to upload

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Receipt from store or email confirming your contract.

[KtAmber]

Hey, I am over the 30 day period and have all the correct information, but the site states that my IMEI number is 'invalid' - but i used the same number as on the phone, box, receipt....etc etc. 

Anyone had this issue? Help!

[MI5]

@KtAmber quite a few reporting the same .

@Martin-O2 any help or updates?

[AdamAvantgarde]

Hi  

I am getting this when I try to submit my information on Huawei redemption website  

[Image removed due to it containing personal information]

[MI5]

@AdamAvantgarde 

You need to wait 30 days after buying to redeem.

[aimeeh]

i am currently having this issue too @KtAmber ..keeps saying my IMEI number is incorrect and to type it exactly how it is on my device. which i am doing. its frustrating 😞

[KtAmber]

Hey @aimeeh, i have finally got it sorted!
I went on the contact us page (in the footer at the bottom of the page) and filled in the form with my problem. They replied within a couple of days and I could then claim. Now to hope my claim is successful! Good luck!

[Cleoriff]

Thanks for that useful info @KtAmber. I'm sure it will help others

[aimeeh]

@KtAmber i am glad you got yours sorted, that's fab! I have done what you advised and filled a form out, hopefully i put in my correct order number as i have no idea which one that was haha! So many emails etc since upgrading. But hopefully they will get back to me soon. Thankyou! 

[Sushi8866]

Hiya, I'm having an issue. I've typed in my postcode but no address options come up. Is anyone having the same issue?