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Brophy · ‎13-11-2018

I'm aware that you cannot claim until 30 days after your purchase, but has anyone reported the issue they have with the captcha on the site? Is this the correct place to place such an issue?

I'm sure this will cause issues for people when they decide to start claiming.

http://huaweiredemption.o2.co.uk

MI5 · ‎13-11-2018

@Martin-O2 is your best man for the job

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎13-11-2018

@Brophy

I think there may be a problem with the website. When I click on the link you showed I get this. It's telling everyone to 'Come back Later'

Veritas Numquam Perit

Martin-O2 · ‎13-11-2018

Thanks for raising this @Brophy! I'm getting the same screen as @Cleoriff. I'll report this to the web team now!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

eihei · ‎14-11-2018

I haven't claimed as of yet as I guess I need to wait the 30 days before I can but in the interest of keeping everything right who do we contact if we have any problems claiming? O2 or Huawei?

KtAmber · ‎14-11-2018

How does the link know when 30 days is up anyway as we all have the same link, and bought them all at the same time! I really hope it is sorted.

Martin-O2 · ‎15-11-2018

Hey guys I've had a response on this one and the site will be up and running once the 30 days from when the deal started which will around the 8th of December. If anyone is still having issues after that please let me know.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

eihei · ‎16-11-2018

Thanks @Martin-O2

Martin-O2 · ‎16-11-2018

No problem @eihei!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Richard1022 · ‎09-12-2018

Can i ask what Proof Of Purchase do i need to upload

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Huawei redemption website issue