Solved: Re: How to contact O2 if not already a customer?

Anonymous · ‎02-03-2017

I want to ask O2 about legal signal boosters that I can install in a property with a very poor signal from the nearest mast (which is O2).

However I can't seem to find any way to contact O2 without already having an account number or a phone number with them. Even live chat won't let me in unless I give them an O2 phone number.

The whole point is I don't yet have a number with O2 as the property doesn't have a phone line and organisation that owns the property isn't yet with O2.

Anyone know how to do it?

Or are they delibererately stopping new customers joining them?

adamtemp64 · ‎05-03-2017

After some digging etc

look up Huawei B315 it is a 4g router (also 2g and 3g) that has an external Telephone socket for connecting a normal phone you need to insert a voice and data sim . (But may breach o2 T&C for voice and data sims) and 2 external antenna sockets sma to connect to an external mimo antenna wide band i.e. 2g 3g 4g pointing at the o2 mast

iPhone 11 Pro 256gb on unlimited data
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Bambino · ‎02-03-2017

@Anonymous Contact numbers can be found here: http://www.o2.co.uk/contactus. As far as I'm aware, O2 does not allow signal boosters for personal customers. What O2 does provide is a service called TuGo, which lets you use your allowance over a WiFi connection. http://www.o2.co.uk/apps/tu-go

Edit: Alternatively, you can call into an O2 store if you have one nearby and enquire there.

I DO NOT WORK FOR O2

adamtemp64 · ‎02-03-2017

The join us numbers in the the contact us link.

What boosters have you been told are legal as only ones that are supplied by the networks and connected to your broadband are legal . (o2 Boostbox) http://www.o2.co.uk/termsandconditions/business/boostbox-terms

P.s. ofcom advise https://www.ofcom.org.uk/phones-telecoms-and-internet/coverage/mobile-repeaters

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Bambino · ‎02-03-2017

Also found some freefone alternative numbers for sales, but not certain if any work: 0800 0890217, 0800 064 3535, 0800 0890291 & 0800 0891520

I DO NOT WORK FOR O2

Anonymous · ‎02-03-2017

But the page also says

'We'll ask you for your account password before you speak to us. And if you don't have one yet, or can't remember your answer, we'll help you set it up.'

I don't want to set up an account yet, just find out some information.

The other numbers on http://www.o2.co.uk/contactus need me to choose between pay monthly/PAYG/Business etc. but until I speak to O2 I don't know which of these I need either.

As to which boosters I have been told are legal, that's exactly what I want to find out.

I know only those supplied by the networks are legal and I'm trying to find out how to get one. It's not for my personal use at home, its for a building my association owns. If I can get a booster installed there then they will have to sign up to O2. If not then it looks like a satelite phone as there is no other way to get a phone line or mobile signal in that location.

I guess I'll just pick a number and get them to transfer me if its not the right dept.

MI5 · ‎02-03-2017

None of the boosters off eBay, amazon etc are legal.
It's an o2 supplies boost box for business customers or Tugo for other contract users only.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-03-2017

@Bambino

" Alternatively, you can call into an O2 store if you have one nearby and enquire there."

My local O2 store is a joke. All they want to do is sell me a mobile phone. Anything remotely technical and they say I should ring O2 directly. Which brings me back to this post.

Anonymous · ‎02-03-2017

@ MI5
Tugo is only for one person I think. There could be around 600 different people wanting to use the phone line I am trying to set up (only one at a time though probably). I'm just trying to emulate a fixed line phone in an area where I cant get a fixed line installed and the mobile signal is very weak.

adamtemp64 · ‎02-03-2017

@Anonymous

All the info is posted above .

As Only Business customers can get the boost box the freephone number in my grab is what you need

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

adamtemp64 · ‎02-03-2017

@O2_frustration wrote:
@ MI5
Tugo is only for one person I think. There could be around 600 different people wanting to use the phone line I am trying to set up (only one at a time though probably). I'm just trying to emulate a fixed line phone in an area where I cant get a fixed line installed.

If no fixed line then boostbox will not work unless you have another adsl alternative

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services