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Help iPhone 16 pro max preorder upfront cost issue

Prialeiahx
Level 1: Joiner
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on ‎14-09-2024 23:21

on ‎14-09-2024 23:21

Hi I have tried to upgrade my switch up online for the iPhone 16 pro max when I get to the checkout it asks me for a £1.00 upfront cost. I have tried two banks and two cards and each say there’s an issue with taking the payment? I have no idea why this is when there are funds in my account. Please help?

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MI5
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on ‎14-09-2024 23:46

on ‎14-09-2024 23:46

@Prialeiahx 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Prialeiahx
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on ‎15-09-2024 00:13

on ‎15-09-2024 00:13

Will message on Facebook and give it a shot thanks 

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