New Customer - No orders showing in myO2

[JadTheLad]

hello,

I am a new customer. Last Friday I managed to preorder the iPhone 17 pro max. I have paid upfront fee and got an order confirmation number, etc. 

in the email it says I can track my order in myO2 but when I click the link it shows that I have no orders. 

is this because I’m a new customer and my account has not been activated yet? If so, how can I keep track of my order?

thanks

[MI5]

@JadTheLad 

There's no tracking until you get your dispatch email which won't be for a while.

• Track my order

[JadTheLad]

Thank you for responding. Do O2 normally honour the delivery date mentioned in the confirmation email?

[MI5]

@JadTheLad 

Supply of new iPhones is out of O2 control unfortunately.

O2 will allocate their initial stock on a first come, first served basis, then the wait will begin until Apple supply more phones.