Had just come off the phone with Customer Service at o2.
The guy on the phone was very helpful and said i should get my phone in the next 4 days as there ha been a minor delay. He went away to ask someone about the delivery date etc.
I have ordered the iPhone 7 Plus 256GB Matte Black at 12 noon on the 9th.
My problem is i went for the 256GB as it said delivery in 2 weeks, all others were 6 weeks delivery time at that moment. So i paid more just to get the "toy" sooner and now it seems that isn't the case.
The annoying thing is that o2 haven't given me any update whatsoever during this whole period of time. No text, no email apart from the order acknoledgment...
I had to call twice, live chat twice to get some information which is vague to say the least.
As i told the agent on the phone, i really don't mind waiting as long as i have a date window clear. It could be a day, 10 days, 6 weeks... Who knows...
Lack of communication is a problems. Especially when you pay 919 quid on a device, you would expect a different service. And considering none of my monthly bills with o2 are smaller than 400 GBP that's an even worse aspect of not treating the customers right...
Problem is, if i cancel this order and want to move to another provider.... nobody has the iPhone 7 Plus in stock... So now i have to wait i guess, for o2 to do their job and deliver....
