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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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Resolved! Next is now, the Galaxy S6 edge review.

Every now and then, you come across something that makes you look twice, makes you wonder and stare. it doesn't happen often, but when it does, it grounds you.my last venture into the realm of Samsung phones ended with the Galaxy S3. since then i hav...

20150613_182450.jpg DSC_0211-1_20150615084734333.jpg DSC_0228.jpg 2015-06-14 20.44.03.jpg
viridis by Level 56: Guvnor
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FitBit farce

You may have seen the "great" deals O2 has posted re: the FitBit but for the sake of your sanity, I would avoid ordering this online. I ordered this last Thursday (26th Nov) on the basis that it would be delivered the next day. Come Friday, I had not...

Anonymous by Not applicable
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O2 won't refund me for their mistakes

My contract ended in Nov 2011, asked to end that number in my name in the O2 shop and then noticed a year ago O2 have been still taking the money out.!My bank made them pay it back which they did and then I reveiced a bill for the same amount 2 month...

Anonymous by Not applicable
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Resolved! chat

what is promised on chat never occurs I was promised a refund of a charge of £19 for an international call which I did not make on 25/08/2015. The promises were made on caht on 23/11/2015 and on 4/12/2015 but the refund was not received on my bill on...

Anonymous by Not applicable
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Resolved! My o2 App issue

Hi I had my number transferred over from giffgaff and ever since my 02 app and online profile arent showing remaining data - live chat advisor said it would get resolved but that hasnt been the case - any advice?

Anonymous by Not applicable
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Resolved! Want to return ordered phone

Hi i ordered a phone on Saturday, recieved it this morning and want to return it as it does not have a big enough memory and i dont really like it.Followed the link to the returns and all it gives me is a fix my device page, obviously something is wr...

Anonymous by Not applicable
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Phones Charges Whilst in Paris

I am writing this post having just recieved my monthly bill. My Bill was greater than normal because my partner and I went to Paris to celebrate getting Engaged,unfortunatly we arrived in Paris on that fateful day of Friday 13th of november when the ...

Anonymous by Not applicable
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O2 Blockage?

WHY is O2 blocking Christian Concern ? Access to Christian Concern's website is being blocked in at least some venues served by O2's public wi-fi. According to O2, outlets may choose to block content that they "don't think is appropriate." It seems l...

Anonymous by Not applicable
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Resolved! Ipolis app on Iphone 6

Ipolis AppOptionson ‎27-11-2015 13:23Whats the deal with the Ipolis app when used on O2 4G, it works perfectly on my mates Iphone 6 on EE but does not work when connected on my Iphone 6 on the O2 4G network. The app works fine when connected to WiFi....

Anonymous by Not applicable
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Resolved! Tracking a device order

I recently ordered a Fitbit Charge HR through the O2 store as part of the Black Friday promotion to 'click and collect' at my local store. I recieved an email of the order confirmation and the monies have been paid - however when I attended the store...

Anonymous by Not applicable
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