General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Credit File Referrals

Hi everyone, I really hope someone can provide me with some positive feedback! I've unfortunately been a victim of fraud and an O2 account has been taken out and used in my name for the past 7 years without my knowledge. I have only just become aware...

Shocking Live Chat Story

O2 customer disgusted after operator changes a name on account to 'IDIOT' When Aaisha Hussain was asked what her mum’s maiden name was in the security questions, the operator told her that her answer was invalid - as it had been changed previously A ...

Telefonica still plans to sell O2UK

O2's owner has set the ball rolling on a strategic plan to clear legacy issues before either floating or selling the British mobile phone operator, according to reports. http://www.cityam.com/257995/telefonica-working-through-strategic-plan-pave-way-...

Resolved! Ed sheeran tickets

Hi I have put in my number and password for o2 priority and it is saying they are incorrect. I have even gone on and reset my password to ensure this is all correct.Is there a fault with the site?

Leaving feedback following live chat help

Hi,I used Live Chat this evening and received help from o2 customer support representative Fahi. Fahi was extremely helpful, was patient whilst I tried to describe my query and resolved my problem quickly. I wanted to leave feedback, however my phone...

Resolved! SCAM OR NO SCAM?

Hi .Couple of days ago my wife received a text from o2,saying "Hi Teresa we're having trouble validating your account details.Click below to avoid services being suspended. This immediately got the alarm bells ringing.So i went on line to check it ou...

Resolved! Incorrect name on paperwork

The name on my account is incorrect how do i change it?

BAD START

Hello every body in o2, I just wanna write my story with o2 company to who may it concern. I have bought a contact phone from the dealer for around 6 months ago and paid £500 for this golden special number, I already regitered it in my name but after...

Resolved! Anyone know what Buongiorno is?

I'm a new customer and just got a £1.50 charge on my account for "Buongiorno". No idea why and I certainly haven't downloaded any Apps or Services that would charge onto my mobile account. I've been trying to contact O2 to ask them but cannot get thr...

Resolved! Powercut(s) & tech

Came home about 10pm to a powercut, had been advised by text on my mobile that the powergrid was working on it being fixed by 10:15pm ... yes, I have matches & candles but in the dark could not find them ... my torch, usually in my handbag was now lo...