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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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Fantastic staff at Yate - Bristol shop

I would like to say a very special thank tou to Cjarlie and Nigel at the O2 shop in Yate Bristol. I have had my new phone about 2 months now and have to say they have not been trouble free. I retured to the shop (Broadmead Bristol) where I purchased ...

Anonymous by Not applicable
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Resolved! Very poor service in Swindon heigh street o2 shop

Subject: Very poor coustomer service Hi . I have been a customer for many years . I was called by 02 about a good deal for £18 10 gb of data unlimited calls and text . But I had to clear my old contract which I did over the phone . Then I was told to...

Anonymous by Not applicable
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Resolved! Obtain Call History logs from old contract

I understanding may be long shot but thought asking if anyone can help...few years ago I have pay monthly contract with o2 which has been terminated back in Aug 14. I wondering if I still able to obtain copy of phone bill with detail of call logs for...

Anonymous by Not applicable
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O2 Credit Referrals...

I was refused an O2 contract due to failing the O2 credit check. I have an excellent credit history so after buying and checking my Equifax report and finding it has a high score raised the matter with O2 credit referrals (email only service). After ...

Anonymous by Not applicable
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Overall Customer Service

I have recently been having issues regarding DATA on my handset. At first when I started looking at how to contact someone who could assist me, my first attempt was to try an online chat................wow this was painstakingly slow and I could not ...

Anonymous by Not applicable
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Resolved! O2 Insurance

Been paying for insurance for over 2 years now for my iPhone and never made a claim since taking it out. Just recently I dropped my phone and it caused a fair amount of damage so I decided to phone up and make a claim. First off I was told that my ph...

Anonymous by Not applicable
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[Test the Tech] Huawei Pocket Hotspot Plus

As many of you know, I sometimes receive a letter. Now, letters are these things before emails and I received such a letter from a Mr Fen-Sing from South Wales. It read as follows:Dear Doink,My children keep complaining at me that the trains to the b...

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Daddydoink by Level 15: Gaining a Reputation
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Resolved! Poor signal

I have been with o2 for a few months now and have never received a decent signal in work or in my home , I don't receive calls and when someone texts me I receive it hours later , 02 are saying I need a new sim card but I don't see how a sim card aff...

Anonymous by Not applicable
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