General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! How many handsets can i trade with o2 recycle for bill credits?

So today I have been going through my bits and bobs Draw and come across a couple of handsets that i no longer use, I have a couple of hundred left on my o2 refresh, how many handsets can i use to recycle against bill credits to pay off my refresh an...

Resolved! giffgaff using 02 network

my mate has been a giffgaff customer for a good year he is having problems topping up online with his voucher to ge all the extra talk time etc for his ten pound top up he is getting nothing but i have just learned that giffgaff are usng o2 as networ...

Resolved! Credit Report coming back with 2 missed payments although I am a valued customer for multiple years.

Missed 2 payments in the same month (handset fee + plan charges) due to a admin issue on my side. Credit Report coming back with 2 missed payments although I am a valued customer for multiple years. This is preventing me from buying a house at the mo...

Resolved! New order

Hi all, I hope this is the right place to post (apologies if it's not).I ordered the iPhone 7 plus last night (new customer) on a refresh plan. I've received loads of emails with terms and conditions, order confirmation an email stating it should be ...

Resolved! Package Installer Stopped Again

I'm back with the same problem sort of! I can now not get into my music nor can I save emails. If I try I get the message "Package Installer Has Stopped". I tried the link again provided by @MI5 but this time no luck. As far as I know both my music a...

Resolved! Safari mobile lottery

Just had my latest bill and been charged £45 for Safari mobile lottery. Tried to find out how I've been charged for this unwanted item that I've never subscribed to but O2 say it's nothing to do with them. This is a complete scam that O2 go along wit...

Deposit return missing, adding amount of deposit to air time bill

Yesterday I received a text saying I owed O2 £325 as part of my unpaid air time bill. This is so obviously an attempt to scam a second deposit out of me or to retain my rightfully returned deposit (which sat as credit for the longest time on my accou...

Resolved! Money taken from me

I placed a order for a phone. Upfront fee was £59.99. I went through with my details etc and wasn't accepted yet the £59.99 was still taken from my account? Why take my money when I've not been accepted? When will I get this back please?

Resolved! Voicemail

So...Is this a new issue?Had a phone with Virgin and voicemail never worked. Would come up with the notification saying I have a voicemail but whenever I dialled in it said I had no messages.Same thing again, new phone, with O2, new number, new simca...

New iphone 6

Just upgraded early to a iPhone 6 silver I know it's away from android but fancied a change will be keeping my note 4 as a back up stayed with vodafone phone should arrive on tuesday via DPD