If you've got any technical questions, post them here and myself along with my other Guru colleagues will try to assist you as best we can, or find the information for you 
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We do need an official O2 presence but not specifically for handsets but for all things O2. At least you tried Gurus but you were on a loser to start, a dedicated team is needed but it might have worked if there was someone monitoring the forum during normal working hours.
It's good that you were trying to do this in the time you had available but business needs mean that you can only give limited time and questions would just be queued for the Gurus.
As you have seen, questions are widely varied and not the type of queries you would get in your normal daily roles in-store.
As stated, this needs to come from higher management within O2 and along the lines of Orange and Vodafone forums but thanks for your efforts. There has been a lot of banter but hope you took it in the spirit it was meant.
It's good that you were trying to do this in the time you had available but business needs mean that you can only give limited time and questions would just be queued for the Gurus.
As you have seen, questions are widely varied and not the type of queries you would get in your normal daily roles in-store.
As stated, this needs to come from higher management within O2 and along the lines of Orange and Vodafone forums but thanks for your efforts. There has been a lot of banter but hope you took it in the spirit it was meant.
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You need to call customer service for the answer to that. 202 from your mobile is a free call.
- 97373 Posts
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@Anonymous wrote:
are you able to tell me if my bill has been payed
The question asked was account related and these should be addressed to customer service. Do you mean there should be a guru to answer these questions Stuart?
