Guru's questions - Page 5

Anonymous · ‎09-04-2010

If you've got any technical questions, post them here and myself along with my other Guru colleagues will try to assist you as best we can, or find the information for you

perksie · ‎30-10-2012

I would think those questions are always going to be referred back to CS for security reasons.

Although they have on occasion been able to help with account issues so it should be possible.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Liquid · ‎30-10-2012

I think this thread should be sent back to where threads go to die 😞

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told

Anonymous · ‎31-10-2012

This was a non starter from the beginning

Anonymous · ‎13-11-2012

I've got the pay and go with 500 texts, 75 minutes and 100MB. I decided to take the ALLROUNDERWEB and it has been activated. But now O2 said, that my 100MB are gone and I need to pay every day for using internet. But how can I use the ALLROUNDERWEB? I've paid already for it and it doesn't work now! Please help me! I don't want to pay again for using internet!

Anonymous · ‎13-11-2012

Either buy a data bolt on or just use free wifi where available

perksie · ‎13-11-2012

@Anonymous wrote:
I've got the pay and go with 500 texts, 75 minutes and 100MB. I decided to take the ALLROUNDERWEB and it has been activated. But now O2 said, that my 100MB are gone and I need to pay every day for using internet. But how can I use the ALLROUNDERWEB? I've paid already for it and it doesn't work now! Please help me! I don't want to pay again for using internet!

You have probably just had an automatic text notification that your old allowance has been removed, if the new one isn't yet active give O2 a ring or use web chat.

See "Contact us" at the foot of the page.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

perksie · ‎13-11-2012

@Anonymous wrote:
Either buy a data bolt on or just use free wifi where available

They have just got a new one.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

jonsie · ‎13-11-2012

Customer service should be able to make sure it's active, it normally takes 24 hours but give them a call to see if they will do it manually for you.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎13-11-2012

How to find a link to chat with guru? I requested a new international favourites bold plan for 10 pounds a months wich had to be started on 17/11/12. But It actually started on 5/11/12 when I credited my account for 15 pounds. Now it's going to charge me again on 17/11/12 automatically, after 12 days. Can anybody direct me to account managers to resolve my billing cycle date?

perksie · ‎13-11-2012

@Anonymous wrote:
How to find a link to chat with guru? I requested a new international favourites bold plan for 10 pounds a months wich had to be started on 17/11/12. But It actually started on 5/11/12 when I credited my account for 15 pounds. Now it's going to charge me again on 17/11/12 automatically, after 12 days. Can anybody direct me to account managers to resolve my billing cycle date?

Answered in your duplicate post 3 minutes after you posted.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1