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Has anybody else been contacted by CS regarding the Note7 who has pre-ordered the phone but not received it yet? I just had, what I consider to be, the strangest conversation I've ever had with CS.
She was clearly reading from a script as she stumbled over the words. Basically what she was trying to tell me was that Samsung had stopped sending out the Note7s until they had checked and corrected the problem of them catching fire during or after charging.
That's no where near what she actually said but I translated what she did say to the above.
I'm a bit confused. I was under the impression Samsung had sorted out the problem with the Note7, were sending out replacement phones to those who had received the Note7 and once all replacement phones were dealt with, they would start supplying phones to those of us who pre-ordered the phone but had not received it.
Whilst I appreciate CS contacting me about my pre-order - I know that my order is still in the system - it doesn't help when the info provided is contrary to what has gone before.
Oh and she did ask if I would like another phone or wait for the Note7. I said I would wait as I didn't want any other phone.
It could be CS are trying to push another phone (the iphone 7?!) on to me or they have been told to contact us to keep us in the loop. But I am concerned about the info I received as it is more or less opposite what Samsung said in their last statement. Or have I missed something?
She was clearly reading from a script as she stumbled over the words. Basically what she was trying to tell me was that Samsung had stopped sending out the Note7s until they had checked and corrected the problem of them catching fire during or after charging.
That's no where near what she actually said but I translated what she did say to the above.
I'm a bit confused. I was under the impression Samsung had sorted out the problem with the Note7, were sending out replacement phones to those who had received the Note7 and once all replacement phones were dealt with, they would start supplying phones to those of us who pre-ordered the phone but had not received it.
Whilst I appreciate CS contacting me about my pre-order - I know that my order is still in the system - it doesn't help when the info provided is contrary to what has gone before.
Oh and she did ask if I would like another phone or wait for the Note7. I said I would wait as I didn't want any other phone.
It could be CS are trying to push another phone (the iphone 7?!) on to me or they have been told to contact us to keep us in the loop. But I am concerned about the info I received as it is more or less opposite what Samsung said in their last statement. Or have I missed something?
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@Cleoriff you have added to the points made by @MI5 and myself and, as a nurse, can I say certainly better than I.
However, it is clear to me that whatever any of us say @Anonymous is going to go his/her own way.
Only hope @Anonymous is proven right in their conviction for their sake. I would take no pleasure in being proven right.
Have a good night @Cleoriff - or should I say a good morning 😊
However, it is clear to me that whatever any of us say @Anonymous is going to go his/her own way.
Only hope @Anonymous is proven right in their conviction for their sake. I would take no pleasure in being proven right.
Have a good night @Cleoriff - or should I say a good morning 😊
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Hi @Paul112.
I believe the safe replacement Note7s have a small "s" against the IMEI number on the Note7 box. If your Note7 box is so marked then it is safe to use.
In any event I would have thought o2 would not have replaced your potentially unsafe device with another unsafe one.
I believe the safe replacement Note7s have a small "s" against the IMEI number on the Note7 box. If your Note7 box is so marked then it is safe to use.
In any event I would have thought o2 would not have replaced your potentially unsafe device with another unsafe one.
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@Paul112 wrote:
I've just read today is the offical recall date for the UK how can I find out of my Note7 is a safe one?
You can check your IMEI on Sammy website http://www.samsung.com/us/note7recall/
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@Anonymous as o2 have already started replacing Note7s I think the info you had from the o2 store is completely ridiculous.
I am not sure,from what has already been said here that customer services are totally clued up either but I am guessing you should receive your replacement before 21st October.
However, its up to you whether you are prepared to wait.
I'm waiting to receive a Note7 I pre-ordered 19th August. So Lord knows when I will receive mine as all the replacements have to be completed first.
I am not sure,from what has already been said here that customer services are totally clued up either but I am guessing you should receive your replacement before 21st October.
However, its up to you whether you are prepared to wait.
I'm waiting to receive a Note7 I pre-ordered 19th August. So Lord knows when I will receive mine as all the replacements have to be completed first.
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So do I @MI5. But I am patient and I really want the Note7.
No point ringing CS as they are inundated with the replacements. I hope Samsung don't forget the UK and speed up the replacement process. The sooner that's done the sooner I get my phone ☺
No point ringing CS as they are inundated with the replacements. I hope Samsung don't forget the UK and speed up the replacement process. The sooner that's done the sooner I get my phone ☺
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Well @Anonymous what can I say. Some have already written here that they received their replacement phones. And there could be many more who are not part of the Community. It could well be your local store is giving the date of 21st October as the date they expect to receive new stock. To be honest, I'm just waiting to hear more from o2 and/or Samsung on what is actually happening re the UK. Not really interested in the US or China which is all we know for sure.
CS, Live Chat and o2 stores are all giving out conflicting information. Confused you will be 😯
CS, Live Chat and o2 stores are all giving out conflicting information. Confused you will be 😯
