Well here is my story.
Start of may i took my iPhone into an o2 store because the battery was running low to quick. I had had the phone for a year now so this was as i expected. Everything was all happy and working well, the assistant helping encouraged us to take out the apple care protection plan which seemed great and we did so with no worries. Long story short, phone was sent away and all was good.
THEN a week later, i got a letter explaining my phone was NOT covered by the warrenty. After a good few hours of getting to the bottom of this i rang the store and they told me my phone had water damage. I strongly dissagreed with this, as anyone would to be honest, but im so glad i took further actions as the result has left me shocked, dissapointed, and furthermore outraged!
They told me they had pictures, but i couldnt access these pictures from home like they said i would be able to, so my mum decided she was going to help sort this out. After staging a sit in till after 6pm (bearing in mind that the shop closes at 5:30) she managed to get to see the pictures of my phone and contacted Apple first hand who extremely kindly said they would help get my phone working again.
Now my mum said the pictures were terrible and there was all corrosion from the water damage all over the insides of my phone. So naturally anyone would accept this as their phone and pay the 120 pound price o2 were asking for.
Wrong, we went along with apples advice and skipped o2 and went straight to an apple store.
This is where it gets to the heat. They opened the phone ... It was so clean and nice inside it may as well have been new. NO water damage of any kind inside the phone. Crystal clear. Perfect. NOT AT ALL corroded of any sort!
I now, thanks to apple first hand, have a new phone which the battery lasts the right ammount of time, no charge as it WAS covered by my warrenty.
This means the pictures my mum was shown by o2 were not even my phone. They were trying to con me out of 120 quid by lying straight up! The worst part to my experience was realising if they were more than happy to do this to me. How many other people has this happened to? How much money has actually been conned out of people? Im sorry o2 but you made an enemy this last month, i will be leaving your network come the end of my contract and will never see me again.
I am now looking into possibly sueing o2 if this is a valid reason to do so. It has come to my knowledge that many people have wrote on these forums about the same thing happening to them and it is absolutley not acceptable that a multi-million pound company can do such a thing to its "Valued" customers!
Let me know what your take on this matter is also cause id be pleased to find out if this kind of story has actually affected anyone else recently.
