Feedback

[Smw1]

I can't believe it is so difficult to contact customer services to leave positive feedback. I don't want to make a complaint. Quite the opposite. I would just like to say thank you to Tom at the Fareham O2 shop today. He was very helpful in guiding me to what I need in a phone when I asked to upgrade. I haven't had a new phone in over 5 years so he was almost starting from scratch. He was very patient and didn't use lots of jargon. Thank you Tom

[MI5]

@Smw1 

You've done it.

Our community team will pass on your feedback.

@Martin-O2 @lewys-gp @RafaC 

[TallTrees]

So pleased you got help from o2 shop and Tom and thanks for your effort to pass it on well done @Smw1 

Welcome to the o2 Community forum 

[ForestBabe]

Good to hear about good service at Fareham, @TallTrees! I recently had a similar experience at the Farnborough shop - also in Hampshire - from Susan, who helped with an upgrade after several years with my previous iPhone. The team there are all really helpful folks

[lewys-gp]

Thank you for the tag, @MI5.

This ended up being double-feedback, thanks to @ForestBabe joining in 😆. I'll make sure both sets of feedback get back to Tom's and Susan's respective shops.

Thank you both for sharing, @Smw1 @ForestBabe. If I need any other information, I may private message you 😊.

[TallTrees]

That's so good to hear @ForestBabe 

Welcome to the o2 Community forum..

Well done to the Farnborough o2 shop specially Susan. Glad you are enjoying the upgrade iPhone. 

Thank you for posting here, always good to know. Best wishes TallTrees 

[ForestBabe]

Thanks @TallTrees  - and thanks @lewys-gp for passing the feedback to the Farnborough shop