Solved: Re: Faulse charges to account.

Anonymous · ‎09-01-2014

O2 decided to bill me for sending picture messages to emails which I have not done, when I rang and complained all I got was the usual script "Take your handset into the store for them to check the settings".

Does anybody know what I can about this company, since I changed my contract from my previous one, I have had nothing other than problem after problem with O2.

They are most unhelpful, Don't even know who their managing director is & that complaints have to be sent to the Complaints review department.

Can anybody help me?

perksie · ‎09-01-2014

It's easily done check out the possible reasons here:

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,T=guruCase,VARSET_COBJID=52283,P...

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

perksie · ‎09-01-2014

It's easily done check out the possible reasons here:

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,T=guruCase,VARSET_COBJID=52283,P...

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎09-01-2014

If you want this to be looked into further then make your issue official here http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

MI5 · ‎09-01-2014

The reason why was explained in your first thread you posted.
Unless you listen and learn what causes these charges you will keep getting them and it will be the same on any mobile network, even if you leave O2 believing it to be their fault.
The MD is Ronan Dunne, you can tweet him if you wish? https://twitter.com/ronandunneo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.