Faulse charges to account.

[Anonymous]

O2 decided to bill me for sending picture messages to emails which I have not done, when I rang and complained all I got was the usual script "Take your handset into the store for them to check the settings".

Does anybody know what I can about this company, since I changed my contract from my previous one, I have had nothing other than problem after problem with O2.

They are most unhelpful, Don't even know who their managing director is & that complaints have to be sent to the Complaints review department.

Can anybody help me?

[perksie]

It's easily done check out the possible reasons here:

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,T=guruCase,VARSET_COBJID=52283,P...

[Anonymous]

If you want this to be looked into further then make your issue official here http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

[MI5]

The reason why was explained in your first thread you posted.
Unless you listen and learn what causes these charges you will keep getting them and it will be the same on any mobile network, even if you leave O2 believing it to be their fault.
The MD is Ronan Dunne, you can tweet him if you wish? https://twitter.com/ronandunneo2