In November i finally gave up and decided to go through the Complaints procedure with reference to the Family Pack Issues, well in early December i received a call from the o2 Complaints, and after explaining the continuous problems i was experiencing, i was given a run down of what the procedures were going to be, I was also credited for inconvenience caused which was a good unexpected gesture,
In January the problem still wasn't fixed and once again I had to put a complaint in, this time there were no phonecalls but a lot of Emails. After being told that the engineers had sorted the problem (approx a week), I went onto my Family Bolt On, and the ONLY thing that had changed was that the Engineers had removed a number for me. The Problem is still there. After sending an email to the Female that was dealing with the case, i attached two photographs of the two screen messages i keep getting, and since then i have heard no more, anyone got any ideas as to what my next move could be (getting rid of the family pack ISNT an option). It is frustrating that i'm paying a fee for something that I can't manage, but i'm not the type of person that will pick up the phone and shout at the person at the other end, after all its not their fault
