General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Who Here Thinks That O2 Should Start Again!

With all these website "improvements", its hard to keep up, a page that I found yesterday, no longer exists today , over the years o2's services have grown rapidly, o2's services are great, but there website however has failed to keep up with all the...

Resolved! slow texts

The last couple of days texts between me and my wife have taken ages to send. I sent my wife 2 texts yesterday at 1300ish and she only received them at 1730. Today not quite as bad. 9 mins delay at lunchtime again. Anyone else with same problem?

Reciving.....PPI sales text from an 02 phone

I have been reciving PPi Text messages to my 02 phone from another o2 phone how do i Report them and get them to stop sending messages to me and others. The Telephone Number that is sending these messages to me is xxx. and the next one just now [EDIT...

Resolved! No minutes left

Hi there, i would appreciate if someone could help with my inquiry. I am running out of minutes but I still need to call. What can i do in order for me to top up or use my phone to call? My next minutes will be on January2 and since it is just Dec.30...

Resolved! NO SIGNAL!

I have had no signal for the last 48 hours! I'm not the only one affected - no-one in the area has any signal on O2... The so called "customer service" is appalling and we are all sick of being told "our systems show no current problems in your area"...

Resolved! New O2 Customer and Not Happy!

Good afternoon, I am a new O2 customer. I was looking on the O2 site and was going to place an order but got distracted so I didn't complete it. I received a call the following day from O2 asking why I had decided not to complete my order. I told him...

Resolved! Replacement handset

I have stupidly dropped my Sony experia S in the road and it was ran over!! The screen is totalled!! How do I go about a replacement?

Resolved! Where on earth is mycarewebform on My O2?!

Apologies if this has been asked before - i can't imagine it hasn't been given the difficulty in finding it! Why on earth is it so difficult to track down the "mycarewebform" on My O2? Does O2 not want queries by email? Last time I wanted to put my q...

Banning nuisance calls

Hi, I do hope someone can help. I'm a woman plagued by a guy who keeps calling me up to 50 times a day (yes I called the police) but I can't change my number as it is also used for some business. Is there any way his number can be blocked so he isn't...

Shame on O2

I lost my home phone and broadband service for seven days. When O2 could be bothered to finally get the fault fixed, I called them and asked to be compensated (well wouldn't you for all the inconveniece) They offered me a whopping £7 that equates to ...