Extremely slow data in US on data roaming

[epzcaw22]

Slow data on data rosming

[MI5]

It is unfortunately.
O2 employ traffic shaping to control data use.

[epzcaw22]

This is extremely annoying! My giff gaff PAYG SIM card (also an O2 service) gives about 8mpbs while the O2 card gives 0.5mpbs. This seems like a very dodgy commercial practice. Can I report to OFCOM?

[epzcaw22]

Shouldn’t they tell you this when you sign up to data roaming?

[MI5]

It's all in the T&C's but the complaints process is here if you wish to start a complaint, which must be done before OFCOM will listen to you https://www.o2.co.uk/how-to-complain

[epzcaw22]

Thanks. I guess if it’s in T&C, there is no point in complaining.

[MI5]

There’s no fixed data allowance with O2 Travel, so to manage traffic we may slow down the service. We may also slow down the service if you reach a level of data consumption which we deem to be excessive, network affecting, affecting the use of other customers or usage that is not in accordance with your terms of service. This will be more than 150MB of general data or more than 50MB of streamed video or audio data (the "assumed fair usage amounts”) in a day. Audio and video streaming are available with O2 Travel but the quality of the audio/video will be optimised for a mobile device. The speed available for file transfer, online gaming, peer to peer downloads and network back-up services is restricted and may not work with O2 Travel. You can view our traffic management policy here.

https://www.o2.co.uk/termsandconditions/mobile/o2travel-paymonthly-terms-and-conditions