Excellent customer service from Lindsey

Anonymous · ‎13-01-2017

I have had a problem with my 02 device receving calls ever since I first upgraded and have received lots of unhelpful advice ever since I've rung 02 (have you tried switching voicemail off and on, etc). It has been very frustrating. After a year and with the warranty coming to an end, the advice was becoming even less helpful. And then I spoke to Lindsey at South Yorkshire Derne Valley Call Centre who was absolutely excellent. Efficient, helpful, kind, polite, quick in her responses, great advice and with wonderful customer service skills too - she completely changed my perception of 02 in one call. I really hope she is commended by 02 for such a great job.

MI5 · ‎13-01-2017

Good to hear

PS there's a voicemail help thread here if you need it https://community.o2.co.uk/t5/Other-Products-Services/All-you-need-to-know-about-O2-Voicemail-901/m-...

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jonsie · ‎13-01-2017

EXCELLENT service @Anonymous and @Toby will feed it back for you.

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gmarkj · ‎13-01-2017

Some feedback to pass on @Toby?

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Cleoriff · ‎13-01-2017

Lovely to hear such positive feedback @Anonymous. Welcome to the forum by the way...

Veritas Numquam Perit

Marjo · ‎13-01-2017

Lovely to read about your positive experience, @Anonymous! Thanks for posting this. We can certainly pass it on.