on 01-11-2014 08:54
on 01-11-2014 08:54
01-11-2014 08:59 - edited 01-11-2014 09:00
01-11-2014 08:59 - edited 01-11-2014 09:00
Hi and welcome.
This is such a common problem sadly. Live chat tend to read from a script and are ill informed in my opinion...
Glad you got a helpful CS when you rang them...Always pleased to hear a positive outcome...
Makes a world of difference to your opinion of any company
Veritas Numquam Perit
on 01-11-2014 09:04
on 01-11-2014 09:04
Many people have had this problem with live chat. There's no substitute for speaking to someone. Glad they could help.
on 01-11-2014 09:26
on 01-11-2014 09:26