Emails

[Anonymous]

unable to send emails through SMTP.o2.couk
Having any issues?

[Anonymous]

appalling that this has gone on so long and there is stil no acknowledgement of the problem by 02

[Anonymous]

I think this is totally disgusting from O2. Myself and my partners emails have been down for nearly 48hours, when are O2 going to do something about this, there has been no acknowledgement, that there is a problem and there has been no offer of any solution. I am thinking of going to another provider who looks after its customers??????

[Cleoriff]

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@Anonymous wrote:
how did you find the complaints procedure here? I too am happy to post an official complaint. I cannot even ping the mail servers - 100% dropped packets.

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Hi @Anonymous

Complaints link here http://www.o2.co.uk/how-to-complain

[Cleoriff]

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@Anonymous wrote:
I think this is totally disgusting from O2. Myself and my partners emails have been down for nearly 48hours, when are O2 going to do something about this, there has been no acknowledgement, that there is a problem and there has been no offer of any solution. I am thinking of going to another provider who looks after its customers??????

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Hi @Anonymous

There is an acknowledgement of a problem via O2 Twitter. This is a customer to customer forum so O2 wont respond here... https://twitter.com/O2/with_replies

[Anonymous]

What is the problem? I cannot even find the login. I rely on this service. Has anyone heard from O2?

[Cleoriff]

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@Anonymous wrote:

What is the problem? I cannot even find the login. I rely on this service. Has anyone heard from O2?

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No and you wont on here @Anonymous. This is a customer to customer forum so O2 wont report on here. They are responding on Twitter though...but giving no time when email will be restored https://twitter.com/O2/with_replies

[Anonymous]

we too have had no e-mails since yesterday afternoon. Sky did say that the o2 server was down. The problem hasnt been fixed today.

[Anonymous]

Thanks for the info. Not sure it'll help any, but better than shouting at my screen

[Cleoriff]

All I will say is this ...yesterday O2 had THREE login issues all at the same time

1) Forum ....couldn't login

2) My O2...couldn't login

3) Emails...Couldn't login

1) and 2) were resolved at 23.00 last night. The email problem is still not sorted

[Anonymous]

They must have clocked off at 11pm last night then!! Lol. And probably be limited working today seeing as it's the weekend......feeling very pessimistic 😞