Email down - AGAIN!

[Anonymous]

Mail server is on the blink, can't get webmail or mail to my email client.  What's going on o2????

[Whagi1]

What a pain in the bum!   ...I just ordered and downloaded some music software. But now cant use it as the serials get sent via email. Why dont they let people now on their status page!!

[Anonymous]

So annoying Email down YET AGAIN and the fact I have to look here for information as no mention on their status page AGAIN! Time to change my internet supplier me thinks long over due shame o2s level of service has dropped greatly over the last 5 years shame really used to be great

[Anonymous]

Would this mean that I cannot connect to the Internet and why I have a red light on my router

[Anonymous]

Help someone as no joy getting thru to O2

[mab]

When I had problems with email I looked on their website for a number to call them but can't find one!!!!  Why on earth do they have to meddle with things?

[Anonymous]

Pretty damn annoying just seeing this message for the last 3 hours when you try and speak to someone as well...

Web chat

Sorry. All our advisors are busy chatting to other customers at the moment. Please try again a bit later.

I guess no message or ackowledgment on their status pages that this is even going on as would leave them liable for refunds due to a long service outage its been down for hours now very very poor service from o2

[Anonymous]

Hi Jon

I'm not great with this stuff but I dont think the email outtage should affect your internet connection.

Is your broadband with o2?

True to any electronic equipment, have you tried switching the router off & on again?

Regards,

Sean

[Anonymous]

This would be a router or line issue, suggest re-booting router.
The email issue is not affecting normal network access.

[Anonymous]

What a surprise still no status update to even acknowledge the problem.

It would make their life easier not having people ring up, but I guess that anything has to be checked and agreed at management level before being posted in case it exposes o2 to any finacial risk.

I had a webchat earlier and it was a known problem which was supposedly being worked on but could take up to 24 hours to fix.

Knowing how staffing levels are at weekends I guess the fix time is longer due to staffing levels and experience.

[Anonymous]

Have just been on webchat to 'Mikey'. The o2 support team can't even access their email. He says try again tomorrow! Its definitely not planned maintainance/ upgrade though.