Solved: Email down - AGAIN!

Anonymous · ‎13-01-2013

Mail server is on the blink, can't get webmail or mail to my email client. What's going on o2????

Toby · ‎13-01-2013

Hi guys,

The issue is being investigated by the technical team as we speak.

I'll update the thread below when I have some more details.

http://community.o2.co.uk/t5/Home-Broadband-Home-Phone/Webmail-issues/td-p/384670

Cheers!

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adamtemp64 · ‎13-01-2013

looks like it is actually down at present and not the usual issues

http://checksmtp.tc-software.co.uk/view-report.php?ReportUUID=86e46eea-aea2-1030-aa63-00163e303b0f

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎13-01-2013

This explains a few things. Do we know when it will be back working again?

adamtemp64 · ‎13-01-2013

No Idea I guess we will have to wait

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎13-01-2013

Definitely down, both webmail on the website and remotely via Outlook.

Possibly been down since midnight.

It would be nice to see something on the status page.

E.

Anonymous · ‎13-01-2013

Phew am glad a read this I went for 3 months with no O2 email, took for ever to get it sorted out having had the account for years and years with no problems why is it all going so wrong recently? And why doi O2 never update the status pages? I have had more luck getting things fixed using Twitter than by calling in! lets hope they get it resolved soon

nanny · ‎13-01-2013

Glad I looked here too. Just been trying to set up an account on my new phone, which says it will send an email to my address to confirm - but I couldn't get it either through Outlook or webmail & thought I'd done something wrong! Please fix it soon o2.

Anonymous · ‎13-01-2013

No email for me either on Outlook, Ipad and Iphone.

Not happy !!

Anonymous · ‎13-01-2013

Maybe they are upgrading their servers to support IMAP email, like every other provider supports!

Anonymous · ‎13-01-2013

It would be helpful if O2 posted service status information on their website, so that customers would know the problem is not with their computer.